Customer Service Representative

2 weeks ago


Little River, South Carolina, United States U-Haul Full time
Job Title: Customer Service Representative About the Role: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations. Key Responsibilities: * Assist customers with U-Haul products and services, providing solutions to their needs and concerns * Use U-Scan technology to manage rentals and inventory, ensuring accuracy and efficiency * Move and hook up U-Haul trucks and trailers, ensuring safe and secure transportation * Clean and inspect equipment on the lot, maintaining a high level of quality and cleanliness * Answer questions and educate customers regarding products and services, providing expert knowledge and guidance * Prepare rental invoices and accept equipment returned from rental, ensuring accurate and timely processing * Install hitches and trailer wiring, ensuring safe and secure connections * Fill propane and drive a forklift, ensuring efficient and safe operations * Participate in ongoing continuous education through U-Haul University, staying up-to-date on the latest products and services Requirements: * Valid driver's license and ability to maintain a good driving record * High school diploma or equivalent Work Environment: The work involves moderate risks or discomforts, requiring special safety precautions, such as working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear, such as masks, goggles, gloves, or shields. Physical Demands: The work requires some physical exertion, such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights, and moving equipment weighing a minimum of 50 lbs. assisted or unassisted. U-Haul Offers: * Career stability * Opportunities for advancement * Mindset App Reimbursement * Gym Reimbursement Program * Health insurance & Prescription plans, if eligible * Paid holidays, vacation, and sick days, if eligible * Life insurance * MetLaw Legal program * MetLife auto and home insurance * Discounts on Apple products, Dell computers, cell phone plans, hotels, and more * 401(k) Savings Plan * Employee Stock Ownership Plan (ESOP) * 24-hour physician available for kids * Dental & Vision Plans * Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Why Join U-Haul? At U-Haul, we are committed to creating a culture of health and wellness. We offer a range of benefits and programs to support our employees' physical and mental well-being, including a 24-hour physician available for kids, dental and vision plans, and a gym reimbursement program. We also offer opportunities for advancement, career stability, and a range of discounts and perks. Join our team and be part of a company that values its employees and is committed to excellence.

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