Customer Service Leader

2 days ago

Haw River, North Carolina, United States Food Lion Full time
Job Title: PT Customer Service Leader

Food Lion is seeking a PT Customer Service Leader to join our team. As a key member of our front-end team, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience for our customers.

Key Responsibilities:
  • Provide fast, easy, flexible, and friendly service to customers
  • Assist the Customer Service Manager and Assistant Customer Service Manager in maintaining standards according to the Front End Standard Practice Manual
  • Maximize sales through excellent customer service
  • Ensure store office functions are completed accurately and on time
  • Maintain knowledge of office procedures, including cash reports, register checkups, deposits, Western Union, money orders, and Coinstar
  • Ensure work station and front-end area of the store has a neat and clean presentation
  • Maintain proper knowledge of all sales associate register functions and Front End accounting services
  • Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner
  • Ensure the MVP savings center KIOSK is filled with paper and properly working
  • Perform the task of sales associate when scheduled or as needed per the surge plan guidelines
  • Perform the task of the customer lead as needed to ensure service standards are maintained
  • Maintain alertness and calls for assistance when needed to service customers per service standards
  • Be courteous and helpful to other associates
  • Wear the Food Lion uniform, complete with name badge, when on duty, and have a neat and clean appearance while adhering to the Food Lion dress code
  • Adhere to all company guidelines, policies, and standard practices
  • Observe and correct all unsafe conditions that could cause associate or customer accidents
  • Notify QA of any cleaning issues or maintenance required on front-end
  • Successfully complete computer-based training (CBT) and training aid courses
  • Perform all other duties as assigned
Requirements:
  • High school graduate or equivalent preferred
  • Effective communication and customer service skills
  • Ability and willingness to learn multiple tasks and technical requirements of the job
  • Ability to perform the technical requirements of cashier and service center
  • Must meet minimum age requirements to perform specific job functions
  • Must be able to meet the physical requirements of the position, with or without reasonable accommodations
Physical Requirements:
  • Ability to use computers and other communication systems required to perform job functions
  • Perform repetitive hand and arm motions
  • Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
  • Pull or push up to 75 lbs. on occasion
  • Stand 100% of the time, frequently walking short distances
  • Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers, and household cleaners
  • Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
  • Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
  • Meet established volume activity standards for the position
  • Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
  • Have sufficient visual ability to check ID cards, checks, invoices, and other written documents

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth, and related conditions), national origin, age, disability, sexual orientation, veteran status, gender identity, or gender expression or any other characteristic protected by law.

  • Customer Service Representative

    3 weeks ago

    Haw River, North Carolina, United States Food Lion Full time

    Job Title: Customer Service RepresentativeAt Food Lion, we're committed to providing an exceptional shopping experience for our customers. As a Customer Service Representative, you'll play a vital role in ensuring our customers receive fast, easy, and friendly service.Key Responsibilities:Provide prompt and accurate service to customers, engaging them to...

  • Customer Service Leader

    5 days ago

    Little River, South Carolina, United States Food Lion Full time

    Customer Service LeaderFood Lion is seeking a Customer Service Leader to provide fast, easy, flexible and friendly service to our customers. As a key member of our team, you will be responsible for maintaining high standards of customer service, ensuring a positive shopping experience for our customers, and supporting the Customer Service Manager and...

  • Food Service Operations Manager

    3 weeks ago

    Haw River, North Carolina, United States PILOT Full time

    {"Job Title": "Food Service Operations Manager", "Company Overview": "At Pilot Company, we're committed to fueling people and keeping North America moving. Our team of dedicated professionals is passionate about delivering exceptional customer experiences and providing top-notch food service.As a Food Service Operations Manager, you'll play a key role in...

  • Food Service Operations Manager

    4 weeks ago

    Haw River, North Carolina, United States PILOT Full time

    Job SummaryPilot Company is seeking a highly skilled and experienced Food Service Operations Manager to assist in running our high-volume, quick service restaurants. As a key member of our team, you will be responsible for managing the restaurant operation within a travel center, ensuring a positive work environment for team members, and providing...

  • Lube Technician

    1 week ago

    Haw River, North Carolina, United States Loves Travel Stops & Country Store Full time

    Job SummaryWe are seeking a skilled Lube & Tire Technician to join our team at Loves Travel Stops & Country Store. As a Lube & Tire Technician, you will be responsible for servicing our customers' semi-truck and commercial equipment while ensuring quality workmanship.Key ResponsibilitiesPerform routine oil & lube services on commercial vehiclesTake ownership...

  • Lube Technician

    3 weeks ago

    Haw River, North Carolina, United States Loves Travel Stops & Country Store Full time

    {"Job Title": "Lube Technician", "Job Description": "Job SummaryWe are seeking a skilled Lube Technician to join our team at Loves Travel Stops & Country Store. As a Lube Technician, you will be responsible for providing exceptional customer service while performing routine oil and lube services on commercial vehicles.Key ResponsibilitiesPerform routine oil...

  • Lube Technician

    2 days ago

    Haw River, North Carolina, United States Loves Travel Stops & Country Store Full time

    Join Our Team as a Lube & Tire TechnicianWe are seeking a skilled Lube & Tire Technician to join our team at Loves Travel Stops & Country Store. As a Lube & Tire Technician, you will be responsible for providing top-notch service to our customers, ensuring their vehicles are running smoothly and efficiently.Key Responsibilities:Perform routine oil and lube...

  • Diesel Mechanic

    2 weeks ago

    Haw River, North Carolina, United States Loves Travel Stops & Country Store Full time

    Diesel Technician Job DescriptionAt Love's Travel Stops and Country Stores, we're committed to providing exceptional service to our customers. As a Diesel Technician, you'll play a critical role in ensuring our customers' vehicles are running smoothly and efficiently.Key Responsibilities:Troubleshoot and repair light mechanical issues, including wheel-end...

  • Perishable Frozen Food and Dairy Associate

    3 weeks ago

    Haw River, North Carolina, United States Food Lion Full time

    Job Title: Perishable Frozen Food and Dairy AssociateWe are seeking a highly skilled and motivated Perishable Frozen Food and Dairy Associate to join our team at Food Lion. As a key member of our Perishable Department, you will be responsible for providing exceptional customer service, maintaining high standards of product quality, and ensuring a positive...

  • Retail Sales Associate

    3 weeks ago

    Haw River, North Carolina, United States Pilot Flying J Full time

    Pilot Flying J Job OpportunityWe are seeking a skilled and friendly individual to join our team as a Cashier at Pilot Flying J. As a key member of our sales team, you will be responsible for providing exceptional customer service, managing inventory, and maintaining a clean and organized store environment.Key Responsibilities:Provide fast and friendly...

  • Heavy Equipment Technician

    1 month ago

    Haw River, North Carolina, United States Loves Travel Stops & Country Store Full time

    Job SummaryWe are seeking a skilled Diesel Mechanic to join our team at Love's Travel Stops and Country Stores. As a Diesel Mechanic, you will be responsible for troubleshooting and repairing light mechanical issues with diesel engines, as well as providing preventative maintenance services to our customers.Key ResponsibilitiesTroubleshoot and repair light...

  • Diesel Mechanic

    1 day ago

    Haw River, North Carolina, United States Loves Travel Stops & Country Store Full time

    Join Our Team as a Diesel TechnicianWe are seeking a skilled Diesel Technician to join our team at Love's Travel Stops and Country Stores. As a Diesel Technician, you will play a critical role in maintaining the safety and efficiency of our fleet.Key Responsibilities:Troubleshoot and repair light mechanical issues with wheel-end assemblies, electrical...

  • Process Manager

    5 days ago

    Haw River, North Carolina, United States Sotera Health Services, LLC Full time

    Job Title: Process SupervisorAs a Process Supervisor at Sotera Health Services, LLC, you will play a critical role in ensuring the efficient operation of our production processes. Your primary responsibility will be to oversee the scheduling and processing of products to meet customer requirements.Key Responsibilities:Develop and implement production...

  • Diesel Mechanic

    1 month ago

    Haw River, North Carolina, United States Loves Travel Stops & Country Store Full time

    Job SummaryWe are seeking a skilled Diesel Mechanic to join our team at Love's Travel Stops and Country Stores. As a Diesel Mechanic, you will be responsible for troubleshooting and repairing light mechanical issues, providing preventative maintenance services, and ensuring the safety and satisfaction of our customers.Key ResponsibilitiesTroubleshoot and...

  • Process Supervisor

    1 week ago

    Haw River, North Carolina, United States Sotera Health Services, LLC Full time

    Job SummaryWe are seeking a highly skilled Process Supervisor to join our team at Sotera Health Services, LLC. As a Process Supervisor, you will be responsible for ensuring maximum utilization of equipment, overseeing or performing the scheduling and processing of product consistent with the customers' timeframe and quality requirements for multiple...

  • Janitorial Maintenance Specialist

    3 weeks ago

    Haw River, North Carolina, United States Pilot Flying J Full time

    Pilot Flying J Janitorial Maintenance Job DescriptionWe are seeking a highly motivated and detail-oriented Janitorial Maintenance Worker to join our team at Pilot Flying J.Key Responsibilities:Maintain the overall cleanliness of the store, including restrooms and shower facilities.Clean and sanitize all areas of the store, including floors, walls, and...

  • Customer Service Representative

    1 week ago

    Little River, South Carolina, United States Domino's Pizza LLC Full time

    Job Title: Customer Service Rep(08752)Company DescriptionJob SummaryWe are seeking a friendly and motivated Customer Service Representative to join our team at Domino's Pizza LLC. As a key member of our store team, you will be responsible for providing exceptional customer service, answering phone calls, and supporting our store operations.Key...

  • Customer Service Representative

    3 weeks ago

    Little River, South Carolina, United States Domino's Pizza LLC Full time

    Company DescriptionJob OverviewWe are seeking a friendly and motivated Customer Service Representative to join our team at Domino's Pizza LLC.Responsibilities* Answer customer calls and provide exceptional service* Prepare and deliver pizzas to customers* Maintain a clean and organized store environment* Collaborate with team members to achieve sales...

  • Customer Service Manager

    4 weeks ago

    Little River, South Carolina, United States Public Storage Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Manager - Self Storage to join our team at Public Storage. As a key member of our operations team, you will be responsible for delivering exceptional customer service and ensuring the smooth day-to-day operations of our self-storage facilities.Key ResponsibilitiesCustomer...

  • Fuel Center Cashier PT

    4 weeks ago

    Little River, South Carolina, United States Lowes Foods Full time

    Job Summary:We are seeking a highly motivated and customer-focused Fuel Center Cashier PT to join our team at Lowes Foods. As a Fuel Center Cashier PT, you will be responsible for providing exceptional guest service, accurately processing transactions, and maintaining a clean and safe work environment.Key Responsibilities:Provide Excellent Guest Service:...