Restaurant Operations Manager

7 days ago


Lake Charles, Louisiana, United States Chicken Salad Chick Full time
General Manager Opportunity at Chicken Salad Chick

About Us: We are a rapidly growing regional chain in the Quick Casual Restaurant segment, committed to delivering exceptional guest experiences. Our culture values life balance, with closed Sundays and no early morning/late night hours of operation.

Job Summary: As our General Manager, you will lead and develop a high-performing team to achieve sales, cost control, employee hiring/training/retention, guest service/satisfaction, product quality, and cleanliness/sanitation objectives.

Key Responsibilities:

  • Direct, coordinate, implement, and manage planning, organizing, training, and leadership necessary to achieve identified objectives/goals.
  • Serve as a Brand Ambassador for Chicken Salad Chick, understanding and adhering/complying to all policies, procedures, standards, specifications, guidelines, and training programs.
  • Ensure that all guests feel welcome and are given responsive, friendly, and courteous service.
  • Achieve identified objectives for sales, service, quality, appearance of facility, and sanitation and cleanliness through training of employees and creating a positive, productive working environment.
  • Control cash and other receipts by adhering to cash handling and reconciliation procedures.
  • Make employment and termination decisions.
  • Operationally fill in as needed to ensure guest service standards and efficient operations.
  • Continually strive to develop staff in all areas of managerial and professional development.
  • Prepare all required paperwork, forms, and reports in an organized and timely manner.
  • Ensure that all equipment is kept clean and in excellent working condition through personal inspection and by following the restaurant's preventative maintenance programs.
  • Oversee and ensure that employee performance appraisals are completed on a timely basis.
  • Effectively maximize labor performance by scheduling to business trends while delivering a superb experience to each and every guest.
  • Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair, and consistent corrective action for violations of company policies, rules, and procedures.
  • Understand and comply with all federal, state, county, and municipal regulations pertaining to health, safety, and labor requirements for the restaurant, employees, and guests.
  • Develop, plan, and implement restaurant marketing, advertising, and promotional activities and campaigns, in accordance with the Brand Standards.
  • Always adhere to Brand Standards for uniform appearance and personal grooming.

What We Offer: Competitive compensation commensurate with experience, along with a benefits and bonus program. If this opportunity aligns with your career goals, we look forward to hearing from you.

Equal Opportunity Employer



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