Healthcare Operations Manager
5 days ago
**About the Sleep Disorder Center of Louisiana**
We are a leading provider of sleep health services in Lake Charles, Louisiana, dedicated to delivering exceptional patient care and experiences.
**Job Summary**
The Patient Services Manager is a crucial role responsible for overseeing daily administrative functions, ensuring smooth office operations, and optimizing workflow.
**Key Responsibilities**
- Daily Operations Management:
- Coordinate patient appointments, ensuring efficient scheduling and minimizing wait times.
- Supervise reception activities and monitor exam room availability for timely care delivery.
- Staff Supervision and Training:
- Recruit, train, and evaluate medical assistants and support staff.
- Conduct performance evaluations to ensure high-quality care and efficiency.
- Credentialing, Licensing, and Accreditation:
- Manage and maintain credentialing for healthcare providers, ensuring compliance with standards.
- Work with insurance companies and regulatory agencies to expedite approvals.
- Ensure the facility meets all licensing requirements and stays current with state and federal regulations.
- Prepare for and facilitate accreditation.
- Policy Implementation:
- Develop, update, and enforce policies to improve patient experiences and operational efficiency.
- Ensure adherence to patient privacy and safety regulations.
- Collaboration and Communication:
- Collaborate with clinical teams and physicians for seamless patient transitions and care continuity.
- Facilitate interdisciplinary meetings for care planning and operational enhancement.
- Patient Inquiries and Conflict Resolution:
- Address and resolve patient inquiries and complaints professionally.
- Educate patients about services and procedures to enhance understanding and satisfaction.
- Performance Monitoring:
- Track performance metrics and prepare reports for management review.
- Recommend improvements in operational efficiency and patient care.
**Required Skills and Qualifications**
- A bachelor's degree in a related field is preferred.
- Minimum 3-5 years of experience in healthcare management or a leadership role.
- Proven experience managing patient services or operations in a clinical setting.
- Strong knowledge of sleep disorders and treatments (preferred).
- Exceptional interpersonal and communication skills.
- Proficient in electronic health records (EHR) and healthcare management software.
- Strong organizational, multitasking, and problem-solving skills.
- Understanding of healthcare regulations and compliance.
- Financial acumen in budget management and resource allocation.
**Estimated Salary Range:** $45,000 - $55,000 per year, with additional bonus opportunities.
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Lake Charles, Louisiana, United States Sleep Disorder Center of Louisiana Full timeJob OverviewWe are seeking an experienced Healthcare Operations Manager to oversee the daily administrative functions of our sleep disorder center in Lake Charles, Louisiana.
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