Healthcare Operations Manager

5 days ago


Lake Charles, Louisiana, United States Sleep Disorder Center of Louisiana Full time

**About the Sleep Disorder Center of Louisiana**

We are a leading provider of sleep health services in Lake Charles, Louisiana, dedicated to delivering exceptional patient care and experiences.

**Job Summary**

The Patient Services Manager is a crucial role responsible for overseeing daily administrative functions, ensuring smooth office operations, and optimizing workflow.

**Key Responsibilities**

  • Daily Operations Management:
    • Coordinate patient appointments, ensuring efficient scheduling and minimizing wait times.
    • Supervise reception activities and monitor exam room availability for timely care delivery.
  • Staff Supervision and Training:
    • Recruit, train, and evaluate medical assistants and support staff.
    • Conduct performance evaluations to ensure high-quality care and efficiency.
  • Credentialing, Licensing, and Accreditation:
    • Manage and maintain credentialing for healthcare providers, ensuring compliance with standards.
    • Work with insurance companies and regulatory agencies to expedite approvals.
    • Ensure the facility meets all licensing requirements and stays current with state and federal regulations.
    • Prepare for and facilitate accreditation.
  • Policy Implementation:
    • Develop, update, and enforce policies to improve patient experiences and operational efficiency.
    • Ensure adherence to patient privacy and safety regulations.
  • Collaboration and Communication:
    • Collaborate with clinical teams and physicians for seamless patient transitions and care continuity.
    • Facilitate interdisciplinary meetings for care planning and operational enhancement.
  • Patient Inquiries and Conflict Resolution:
    • Address and resolve patient inquiries and complaints professionally.
    • Educate patients about services and procedures to enhance understanding and satisfaction.
  • Performance Monitoring:
    • Track performance metrics and prepare reports for management review.
    • Recommend improvements in operational efficiency and patient care.

**Required Skills and Qualifications**

  • A bachelor's degree in a related field is preferred.
  • Minimum 3-5 years of experience in healthcare management or a leadership role.
  • Proven experience managing patient services or operations in a clinical setting.
  • Strong knowledge of sleep disorders and treatments (preferred).
  • Exceptional interpersonal and communication skills.
  • Proficient in electronic health records (EHR) and healthcare management software.
  • Strong organizational, multitasking, and problem-solving skills.
  • Understanding of healthcare regulations and compliance.
  • Financial acumen in budget management and resource allocation.

**Estimated Salary Range:** $45,000 - $55,000 per year, with additional bonus opportunities.



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