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Automotive Customer Service Specialist

2 months ago

San Jose, California, United States United Auto Group Full time
Automotive Customer Service Specialist

About United Auto Group: Become a vital part of United Auto Group, where we are dedicated to delivering an outstanding automotive experience for our clientele. We provide tailored training and development opportunities for all staff members to ensure excellence in their roles.

Position Overview

Role Summary: The customer service specialist is tasked with coordinating service appointments in the service department and promoting additional services to clients.

Advantages:

  • Attractive Compensation Package
  • Health, Dental, and Vision Insurance
  • Retirement Savings Plan

Key Responsibilities:

  • Maintain the Customer Satisfaction Index (CSI) rating as established by the service manager
  • Welcome clients in a prompt, courteous, and professional manner
  • Engage with clients to identify mechanical concerns
  • Gather precise customer and vehicle information
  • Advise clients on vehicle maintenance and care
  • Inform the dispatcher of incoming tasks
  • Provide cost estimates for labor and parts
  • Build and sustain positive relationships with clients
  • Ensure cleanliness in work areas

Requirements:

To excel in this role, an individual must effectively perform each essential duty. Qualifications include an Associate's degree or equivalent professional experience.

Commitment to Diversity: We uphold a strong commitment to diversity and do not discriminate based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or any other protected characteristic.