Low Voltage Service Supervisor

4 weeks ago


Weymouth, Massachusetts, United States Jobot Full time
{"Job Title": "Low Voltage Service Supervisor", "Job Summary": "We are seeking a highly skilled and experienced Low Voltage Service Supervisor to join our team at Jobot. As a key member of our service department, you will be responsible for overseeing and directing our team of technicians, ensuring that our customers receive exceptional service and support.", "Responsibilities": "

* Direct supervision of service staff
* Prepares work schedules, expedites workflow, and determines work procedures
* Ensures on-call coverage
* Manage day-to-day needs of service staff including praise, motivation, and discipline
* Monitors service calls to observe employees' demeanor, technical accuracy, and conformity to company policy
* Recommends corrective services to adjust customer complaints
* Delegates work assignments; matches the responsibility to the person: gives authority to work independently; sets expectations and monitors delegated activities and provides recognition for results
* Responsible for employment training, and disciplinary action, prepares performance reviews, and gives final recommendation to the president or operations manager for disciplinary and/or discharge decisions
* Maintain records of all service calls and provide accurate, detailed, and timely paperwork and reports to management
* Review customers' survey cards
* Schedules new installation inspections and disconnects and communicates cancellations with other departments
* Approves time cards and oversees the assignment of overtime for service employees
* Responsible for the review of all service SROs to ensure that subscribers are properly billed for all chargeable service calls
* Assists with the identification and resolution of troublesome accounts
* Build and maintain working relations with the sales staff
* Responsible for providing superior customer support to Key Accounts
* Assist in formulating policies, procedures, and guidelines that would further the growth, development, and professionalism of the service department with a goal of superior customer service and satisfaction
* Ensures compliance in service work with police and fire departments, regulatory agencies, and the telephone company
", "Additional Duties": "

* Research and obtain information on position-specific training opportunities
* Other duties as required or assigned by company management
* Regular attendance must be maintained
"}

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