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Customer Service Manager

2 weeks ago

Niagara Falls, New York, United States Delaware North Full time
Delaware North

We are seeking a highly motivated Retail Supervisor to join our team at Niagara Falls State Park. As a Retail Supervisor, you will be responsible for supervising and training retail team members, maintaining retail standards, policies, and procedures.

About the Role
  • Supervise and train retail team members to ensure excellent customer service.
  • Maintain retail standards, policies, and procedures to ensure a positive shopping experience.
  • Assist management with daily cash procedures and operations.
Requirements
  • Previous cash handling experience is required.
  • Previous experience working with point-of-sale systems is required.
  • A high school diploma or GED is required.
  • A minimum of 1 year of supervisory experience in a customer service or retail environment is preferred.
Benefits
  • Health, dental, and vision insurance.
  • 401k with company match.
  • Paid vacation days and holidays.
  • Tuition or professional certification reimbursement.
  • Weekly pay.
  • Free shift meal including drink refills.
  • Free on-site parking.
  • 30% off retail items.
  • Referral bonus – earn $200 for each eligible referral.
  • Training and development with opportunities for internal mobility and growth.