Customer Service and Sales Director

7 days ago


Niagara Falls, New York, United States Delaware North Full time
About Delaware North

At Delaware North, we pride ourselves on delivering exceptional guest experiences across a wide range of industries, from national parks to casinos, and more. We are committed to creating memorable moments for our guests, while fostering a culture of respect, integrity, and community involvement.

We are currently seeking an experienced Retail Supervisor to join our team at Niagara Falls State Park. As a key member of our retail operations team, you will be responsible for managing the day-to-day activities of the store, supervising staff, and ensuring a positive customer experience.

  • Manage daily retail operations, including supervising staff and maintaining store appearance and organization.
  • Supervise and train new team members, providing coaching and feedback on performance.
  • Process transactions accurately and efficiently, handling customer inquiries and resolving any issues that may arise.
  • Work closely with management to achieve sales targets, manage inventory, and resolve any issues that may arise.

We offer a comprehensive benefits package, including health, dental, and vision insurance, 401k with company match, paid vacation days, and opportunities for career advancement and professional development. If you are passionate about delivering exceptional customer service and have experience in retail management, we encourage you to apply.



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