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Customer Service Representative

1 week ago

Niagara Falls, New York, United States Columbia Sportswear Full time
About the Role: We are seeking a highly motivated and customer-focused individual to join our retail team as a Sales Floor Associate. As a key member of our store team, you will play a vital role in delivering exceptional customer experiences and ensuring seamless sales floor operations.

Key Responsibilities:
  • Maintain a clean and organized sales floor environment, adhering to company visual merchandising standards.
  • Process cash transactions accurately and efficiently, providing excellent customer service at the point of sale.
  • Support inventory management by retrieving merchandise from stock rooms and restocking shelves.
  • Contribute to the profitability of the store by receiving and processing incoming and outgoing products accurately and efficiently.
  • Foster positive relationships with customers, responding to their questions and concerns regarding product features, benefits, and availability.

Requirements:
  • No specific education required (High School Diploma or GED preferred)
  • 2 (or less) years of experience in a position or specialization
  • Experience interacting with and serving consumers
  • Skill operating Inventory and Point of Sales (POS) systems, and various other retail software tools