IT Support Specialist

19 hours ago


Jersey City, New Jersey, United States ApTask Full time
About the Role

We are seeking a skilled and versatile Hybrid IT Support Specialist to join our team in providing comprehensive support to our organization's IT infrastructure. The ideal candidate will possess a strong technical background, excellent problem-solving skills, and a customer-centric approach.

Key Responsibilities
  • Provide hardware maintenance and troubleshooting services for computer hardware and peripherals.
  • Handle IT helpdesk queries and respond to user inquiries promptly and professionally via various channels.
  • Collaborate with vendors and suppliers to ensure timely repair and replacement of defective hardware.
  • Manage the entire lifecycle of IT hardware assets, including procurement, installation, configuration, and disposal.
Requirements
  • Proven experience in a hybrid IT support role, encompassing both hardware maintenance and IT helpdesk responsibilities.
  • Strong knowledge of computer hardware components, operating systems, networking protocols, and software applications.
  • Proficiency in troubleshooting hardware and software issues, both remotely and on-site.
  • Familiarity with ticketing systems and IT service management (ITSM) tools.


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