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USA - IT Solutions Consultant II

2 months ago

Marion, North Carolina, United States Mindlance Full time
Overview:
At Mindlance, we are dedicated to creating innovative software solutions that address critical challenges.

Our IT Solutions Consultants play a vital role in equipping users with the necessary IT services, solutions, and operational support essential for their daily productivity, enabling them to fulfill their mission of enhancing lives.

The IT Solutions Consultant is tasked with ensuring that all IT services, solutions, and operations are delivered with the utmost quality, timeliness, and reliability.

This position demands a blend of technical expertise, analytical capabilities, and problem-solving skills, requiring close collaboration with IT and business leaders both locally and globally.


Key Responsibilities:

  • Provide IT services at the site level that meet quality, reliability, and cost expectations.
  • Oversee the delivery of Margin Improvement Projects.
  • Track site incident and request tickets to ensure timely resolution within SLA, while identifying and addressing root causes.
  • Guarantee that critical site applications are operational, updated, backed up, and supported by both business and IT stakeholders.
  • Promote the adoption of enterprise digital technologies, methodologies, and solutions.
  • Manage the roadmap for site reliability enhancements, coordinating upgrades, patching, and project activities with site downtime schedules.
  • Collaborate with various partners and IT teams, including on-site support and remote desktop support, to achieve IT site reliability objectives.
  • Establish and maintain site reliability targets that align with the site's compelling business needs.
  • Enhance digital literacy, organizational change management, and IT updates as necessary to support enterprise initiatives.

Qualifications:

  • A minimum of 5 years of experience in IT operations within a manufacturing environment, preferably in leading IT programs or service teams.
  • Experience in implementing IT software or hardware solutions.
  • Proven track record of working across various functions and levels to achieve site-level IT outcomes.
  • Ability to thrive in a multicultural and global setting.
  • Self-motivated and proactive learner.
  • Experience in providing training and knowledge sharing.

Education:

  • Bachelor's degree in Computer Science, Telecommunications, or a related field is preferred, or equivalent relevant experience.
  • Familiarity with Industry 4.0 concepts and connected devices in the manufacturing sector.