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Tactical Gear Customer Service Specialist

2 months ago

Strongsville, Ohio, United States Axladvanced Full time

Position Overview:
Join our dynamic team at AXL Advanced, a leader in tactical gear design and manufacturing, as we seek a knowledgeable and passionate Customer Service Specialist. This role is ideal for individuals with a deep understanding of tactical nylon gear and a personal collection of such equipment.

Key Responsibilities:
As a vital member of our customer support team, you will:

  • Provide exceptional support via phone and email to a diverse clientele, including individuals, dealers, and law enforcement agencies.
  • Utilize your extensive knowledge of tactical gear to assist customers with technical inquiries regarding our products.
  • Process customer quotes and payments efficiently, ensuring a seamless purchasing experience.
  • Manage order placements, updates, and inquiries, while maintaining clear communication with customers.
  • Document customer feedback and collaborate with internal teams to enhance our offerings.
  • Evaluate warranty claims and oversee the return and exchange processes.
  • Identify and resolve customer issues promptly to ensure satisfaction.
  • Maintain professionalism in all interactions, even in challenging situations.

Performance Metrics:
Your success will be measured by:

  • Timely closure of customer service inquiries.
  • Efficient processing of customer quotes.

Core Competencies:
The ideal candidate will possess:

  • A profound understanding of military and law enforcement tactical gear.
  • Excellent communication skills, both verbal and written.
  • Strong attention to detail and problem-solving abilities.
  • The capacity to thrive under pressure and meet deadlines.
  • Familiarity with Microsoft Office and/or Google Apps.

Physical Requirements:
This role requires:

  • The ability to sit and stand for extended periods.
  • Proficiency in using a computer and conversing on the phone for prolonged durations.

Availability:
Full-time availability is required, with flexibility around major holidays.

Compensation and Benefits:
AXL Advanced offers a competitive hourly wage based on experience, along with a comprehensive benefits package for full-time employees, including medical, dental, vision, and more.

Company Overview:
AXL Advanced specializes in high-performance upgrades and products for military and law enforcement applications, collaborating with renowned tactical gear brands.