ISP/OSP Manager

Ripple Fiber is a dynamic and innovative company that provides access to the best internet for life. Our mission is to bridge the digital divide using advanced technology that improves people's lives.

We have achieved success in other countries and have provided ease of access to more opportunities from education, entertainment, and employment perspectives. Our technology has proven to be faster and more stable than traditional copper internet, providing each user with their own bandwidth without sharing.

The ISP/OSP Manager is responsible for the day-to-day operational activities for ISP and OSP under the Director of ISP/OSP. This position will work with department leaders to tailor action plans to each department and monitor progress against milestones and goals.

The ideal candidate will exhibit teamwork, innovation, respect, and accountability. Candidate must have experience dealing with construction sub-contractors and in-house construction teams.

• Oversee the daily workflow of the department
• Manage Time and Attendance duties, e.g., approving timecards
• Provide constructive and timely performance evaluations
• Handle discipline of employees in accordance with company policy
• Monitor installation subcontractor performance in accordance with: SoW, Schedule, Budget, and Quality
• Manage contractor relationships, warehouse/logistics multi-site operations, and operational market needs
• Oversee budgets and ensure resources are properly allocated
• Ensure departments are meeting predefined goals
• Manage the construction and engineering operations and schedules for our OSP/ISP FTTH network
• Work with support staff to develop schedules, monitor production, and ensure adherence to set schedule and specifications
• Responsible for staffing forecast, placement, and replenishment of staff to meet the department's production requirements
• Manage outside contractor production and quality of work
• Develop strategies and tactics for improving operation efficiencies while improving service levels, employee retention and operational costs
• Ensure compliance with established policies and procedures and maintains effective internal control

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 5 to 10 years of Operations Management experience; managing large, highly-complex, OSP/ISP FTTH projects
• Well-developed management skills
• Experience coordinating work schedules in a dynamic environment to meet intermediate and completion milestones
• Experience managing OSP/ISP construction and vendor management including selection, contract, and negotiation processes, production tracking and reporting, and project closeout and retainage release
• Knowledge of network drawings, route maps and scopes of work interpreting fiber test results and auditing projects for compliance with scopes of work
• Robust knowledge of inside and outside plant fiber optic network infrastructure, engineering design and construction, and the ability to work cross-functionally to design and build scalable construction, installation and support process
• Proven ability to motivate personnel to balance profitability and growth
• Must possess strong written and oral communication skills
• Experience with acquisitions and integrations is a plus
• Excellent problem-solving abilities
• Must possess exceptional analytical skills, a high level of attention to detail
• Extensive knowledge of telecommunications industry
• Proficient in Microsoft Office (Outlook, Word, Excel, etc.)
• Construction accounting experience preferred
• Ability to travel as needed

We offer a competitive salary, comprehensive benefits package (including 401k packages), various perks and opportunities for growth and development. If you believe you are a fit from a role and culture perspective, please submit your resume, along with a cover letter for consideration.

Ripple Fiber is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Ripple Fiber is committed to providing veteran employment opportunities to our service men and women.