ISP/OSP Manager

ISP/OSP Manager | Ripple Fiber

We are looking for an ISP/OSP Manager to join our growing team in Hickory, NC.

About Ripple Fiber

Our mission is to provide access to the best internet for life, while bridging the digital divide, using advanced technology aimed at improving people’s lives. Our technology has proven successful in other countries around the world and has provided ease of access to more opportunities from an education, entertainment, and employment perspective.

We have achieved the above by providing faster, more stable fiber internet connection, providing each user with their own bandwidth without needing to share with anyone else. Simply put, the capacity of fiber is a lot faster than copper and is the internet of the future.

Our aim is to provide this internet access to over 3 million homes over the next 7 years, across various states.

About our culture

We are a dynamic fast growing, fast paced, innovative company filled with ambitious, self-starters with entrepreneurial mindsets. We are people centric and place emphasis on employee experience, career growth and development.

About the role

The ISP/OSP Manager is responsible for the day-to-day operational activities for ISP and OSP under the Director of ISP/OSP. This position will work with department leaders to tailor action plans to each department and monitor progress against milestones and goals. The ideal candidate will exhibit the following behaviors: teamwork, innovation, respect, and accountability. Candidate must have experience dealing with construction sub-contractors and in-house construction teams.

Responsibilities:

The ISP/OSP Manager will perform critical tasks that ensure quality installation and upgrades of the fiber network.

• Oversees the daily workflow of the department
• Oversees Time and Attendance duties, e.g., approving timecards
• Provides constructive and timely performance evaluations
• Handles discipline of employees in accordance with company policy
• Monitor installation subcontractor performance in accordance with:
• SoW, Schedule, Budget, and Quality
• Management of contractor relationships, warehouse/logistics multi-site operations, and operational market needs.
• Oversee budgets and ensure resources are properly allocated.
• Ensures departments are meeting predefined goals.
• Manage the construction and engineering operations and schedules for our OSP/ISP FTTH network
• Work with support staff to develop schedules, monitor production, and ensure adherence to set schedule and specifications.
• Responsible for staffing forecast, placement, and replenishment of staff to meet the department's production requirements.
• Management of outside contractor production and quality of work.
• Develop strategies and tactics for improving operation efficiencies while improving service levels, employee retention and operational costs.
• Ensures compliance with established policies and procedures and maintains effective internal control.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 5 to 10 years of Operations Management experience; managing large, highly-complex, OSP/ISP FTTH projects.
• Well-developed management skills
• Experience coordinating work schedules in a dynamic environment to meet intermediate and completion milestones.
• Experience managing OSP/ISP construction and vendor management including selection, contract, and negotiation processes, production tracking and reporting, and project closeout and retainage release.
• Knowledge of network drawings, route maps and scopes of work interpreting fiber test results and auditing projects for compliance with scopes of work.
• Robust knowledge of inside and outside plant fiber optic network infrastructure, engineering design and construction, and the ability to work cross-functionally to design and build scalable construction, installation and support process.
• Proven ability to motivate personnel to balance profitability and growth.
• Must possess strong written and oral communication skills
• Experience with acquisitions and integrations is a plus.
• Excellent problem-solving abilities.
• Must possess exceptional analytical skills, a high level of attention to detail.
• Extensive knowledge of telecommunications industry.
• Proficient in Microsoft Office (Outlook, Word, Excel, etc.)
• Construction accounting experience preferred.
• Ability to travel as needed.

We offer a competitive salary, comprehensive benefits package (including 401k packages), various perks and opportunities for growth and development. If you believe you are a fit from a role and culture perspective, please submit your resume, along with a cover letter for consideration.

Ripple Fiber is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Ripple Fiber is committed to providing veteran employment opportunities to our service men and women.