Customer Service Team Lead

5 days ago


Montgomery, Alabama, United States Access2Care Full time
Job Title:

Member Services Lead-Region 3

Job Summary:

The Customer Complaint Representative directly investigates and coordinates communications on escalated customer complaints. They resolve all complaints within established time frames while ensuring strict adherence to corporate compliance and federal HIPAA regulations.

About the Role:

This role is responsible for monitoring team performance metrics, holding individual coaching sessions, creating a positive work environment, ensuring exceptional customer service, analyzing performance data, seeking opportunities for improvement, being flexible with shifting daily priorities, managing own time and work assignments effectively, meeting or exceeding established standards of productivity and quality, and performing other duties as assigned.

Requirements:
  • High School Diploma or GED required.
  • Associates or Bachelor Degree preferred.
  • Lead or Quality Assurance experience preferred.
  • Healthcare experience preferred.
  • Ability to deal with complex problems involving a broad scope of issues while under pressure.
  • Ability to effectively solve customer complaints in a timely manner by utilizing all tools available.
  • Must be proficient with Microsoft Office applications.
  • Must type 40 wpm.
  • Must have effective oral, written and interpersonal communication skills.
Estimated Salary:

$60,000-$80,000 per year, based on location and experience.

About Access2Care:

We are caregivers, first and foremost and we will be there when you need us. With more than 38,000 employees, Global Medical Response teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services around the world.

Working Conditions and Physical & Mental Requirements:

Employee must consistently exhibit our guiding principles: Patient Care, One Team, Innovation, Vigilance, Ownership, and Citizenship.


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