Senior Manager, Learning and Development

4 weeks ago

Schiller Park, Illinois, United States Aspen Dental Full time
Senior Manager, Learning and Development, Field Development

The Aspen Group (TAG) is a leading retail healthcare business support organization in the U.S., supporting over 20,000 healthcare professionals and team members across 48 states. Our mission is to prove that healthcare can be better and smarter for everyone. We provide a comprehensive suite of centralized business support services to our five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and AZPetVet.

Job Summary

This Senior Manager is a key member of the Learning and Development team, responsible for developing strategies and programs for the Field team. The role will partner closely with the Vice President Aspen L&D and Field leadership team to create and implement learning solutions and programming that support field team members at all stages of their development.

Key Responsibilities
  • Partner with the Field leadership team and broader L&D and HR teams to understand specific development needs for Aspen Dental field team members.
  • Design and deliver a suite of highly effective learning solutions, programs, tools, and resources.
  • Create and enable successful learning plans for each role, including Patient Service Representative, Office Manager, Regional Manager, and Territory Director.
  • Manage learning and development Field programs from end-to-end, design, development, communication, facilitation, implementation, and program analysis.
  • Drive a learning culture within the Field team.
  • Lead a team of end-to-end, non-clinical L&D professionals, providing direction, coaching, and support to optimize the performance and potential of each team member.
  • Evaluate existing Field programs/content for impact and alignment with organizational needs.
  • Iterate and provide recommendations for learning experiences that increase reach, impact, and future capability requirements.
  • Use data to measure success, learn, iterate, and improve, analyze trends, and develop proactive actions to improve the experience for future learners.
Requirements/Qualifications
  • Bachelor's degree required.
  • A minimum of 7 years of relevant learning and development experience, ideally in a fast-paced organization with a distributed workforce.
  • A minimum of 3 years leading a team of L&D professionals.
  • Advanced understanding of adult learning theory and principles.
  • Strong business insight, with the ability to credibly make a business case, by linking current and anticipated business challenges with learning and development solutions.
  • Well-versed in multiple applications of digital learning, just-in-time/micro-learning, and blended learning strategies.
  • Strong capabilities in data analytics (as it pertains to measuring learning).
  • Experience providing consultation to senior leadership on strategic initiatives.
  • Excellent communication and influencing skills at all levels in the organization and extreme flexibility to be proactive in a fast-paced, ever-changing environment.
  • Excellent facilitation skills.
  • Experience in small and large group facilitation in multiple modalities.
  • Ability to travel as needed.

Starting Salary $120,000 DOE with a 15% bonus.

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