Fitness Experience Specialist

3 weeks ago


Lafayette, Louisiana, United States Planet Fitness Full time

Job Summary

At Planet Fitness, we are seeking a highly motivated Fitness Experience Specialist to join our team. This is a fantastic opportunity to be part of a dynamic and supportive environment where you can grow and develop your skills.

Essential Duties and Responsibilities

  • The successful candidate will be responsible for creating a positive member experience by providing exceptional customer service to Planet Fitness members, prospective members and guests.
  • Key Responsibilities Include:
    • Greet members, prospective members, and guests, providing a superior level of customer service.
    • Handle all front desk-related activities, including:
      • Answering phones in a friendly manner and assisting callers with a variety of questions.
      • Checking members into the system.
      • New member sign-up.
      • Taking prospective members on tours.
    • Facilitate needed updates to member's accounts.
    • Respond to member questions and concerns in a timely and professional manner.
    • Assist in maintaining the neatness and cleanliness of the club.
  • Requirements
    • Customer service background preferred.
    • Basic computer proficiency.
    • A passion for fitness and health.
    • Upbeat and positive attitude.
    • Punctuality and reliability is a must.
    • Able and willing to work every weekend.
    • Willing to work extra shifts as needed.
    • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
    • Strong listener with the ability to empathize and problem solve.
    • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
    • High School diploma/GED equivalent required.
    • Must be 18 years of age or older.

Physical Demands

  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift.

Salary Information

The estimated salary for this position is approximately $40,000 - $60,000 per year, depending on location and experience.

Company Overview

At Planet Fitness, we are committed to providing a supportive and inclusive environment for our employees and members. Our goal is to help our members achieve their fitness goals and live a healthier lifestyle.

Benefits

We offer a comprehensive benefits package, including health insurance, paid time off, and opportunities for professional growth and development.

How to Apply

If you are a motivated and customer-focused individual who is passionate about fitness and health, we encourage you to apply for this exciting opportunity.



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