Fitness Experience Specialist
3 weeks ago
Job Summary
At Planet Fitness, we are seeking a highly motivated Fitness Experience Specialist to join our team. This is a fantastic opportunity to be part of a dynamic and supportive environment where you can grow and develop your skills.
Essential Duties and Responsibilities
- The successful candidate will be responsible for creating a positive member experience by providing exceptional customer service to Planet Fitness members, prospective members and guests.
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Key Responsibilities Include:
- Greet members, prospective members, and guests, providing a superior level of customer service.
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Handle all front desk-related activities, including:
- Answering phones in a friendly manner and assisting callers with a variety of questions.
- Checking members into the system.
- New member sign-up.
- Taking prospective members on tours.
- Facilitate needed updates to member's accounts.
- Respond to member questions and concerns in a timely and professional manner.
- Assist in maintaining the neatness and cleanliness of the club.
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Requirements
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude.
- Punctuality and reliability is a must.
- Able and willing to work every weekend.
- Willing to work extra shifts as needed.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- High School diploma/GED equivalent required.
- Must be 18 years of age or older.
Physical Demands
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift.
Salary Information
The estimated salary for this position is approximately $40,000 - $60,000 per year, depending on location and experience.
Company Overview
At Planet Fitness, we are committed to providing a supportive and inclusive environment for our employees and members. Our goal is to help our members achieve their fitness goals and live a healthier lifestyle.
Benefits
We offer a comprehensive benefits package, including health insurance, paid time off, and opportunities for professional growth and development.
How to Apply
If you are a motivated and customer-focused individual who is passionate about fitness and health, we encourage you to apply for this exciting opportunity.
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