Tire and Auto Shop Manager
5 days ago
Tire and Auto Shop Manager Job Description:
We are looking for a skilled Tire and Auto Shop Manager to oversee our service department at Midas Tire & Auto Experts. As a key member of our team, you will be responsible for managing and directing all service department activities, ensuring a safe and productive work environment, and delivering exceptional customer service.
Key Responsibilities:
- Manage and direct all service technicians in the operation of the shop.
- Implement safety protocols to ensure a secure and trustworthy work environment.
- Liaise between managers, customers, and employees to resolve issues and improve communication.
- Make executive decisions, hold meetings, and provide accountability to ensure smooth operations.
- SUPPORT ONGOING LEARNING AND DEVELOPMENT OF TEAM MEMBERS TO ENHANCE THEIR SKILLS AND KNOWLEDGE.
- Establish strategic goals by analyzing reporting documents and defining objectives.
- Choose a course of action, identify trends, and evaluate outcomes to drive business growth.
- Lead by example, manage, and train team members while adhering to company values and principles.
- Ensure all policies and procedures are followed by employees.
- Deliver exceptional customer service, listening to and consulting customers to meet their needs.
- Inspect vehicles thoroughly and provide comprehensive recommendations.
- Discuss pricing estimates with customers and promote shop service specials and financing options.
- Monitor the quality of all vehicles being signed out.
- Supervise up to 10 employees effectively.
- Monitor inventory levels closely and manage product ordering and receipt.
- Maintain a clean and organized job site.
Requirements:
- A minimum of 1 year's experience as a store or service assistant manager.
- General automotive knowledge.
- Excellent customer service disposition.
- Good communication skills.
- Leadership ability.
- Team building skills.
- Ability to work a flexible retail schedule including weekends, evenings, and holidays.
- Valid driver's license.
Estimated Salary: $65,000 - $80,000 per year based on location and experience.
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