Assistant General Manager

6 days ago

Plano, Texas, United States MCR Hotels Full time
Job Summary

The Assistant General Manager is a key member of the hotel management team, responsible for assisting the General Manager in ensuring guest satisfaction, efficient hotel operations, and achieving hotel profitability.

Key Responsibilities
  • Comply with and ensure adherence to MCR standards and regulations to promote safe and efficient hotel operations.
  • Assist the General Manager in supervising and supporting the Guest Services, Food & Beverage, Food Production, Engineering, Accounting, Sales, and housekeeping departments.
  • Communicate and correct deficiencies in these departments in conjunction with the supervisor on duty.
  • Assist the General Manager in developing managerial and hourly employees through the implementation of Corporate and Brand training programs.
  • Ensure all levels of service are maintained in accordance with directives given by regional leadership.
  • Participate in required Manager on Duty coverage as scheduled.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
  • Comply with and ensure adherence to MCR and Brand standards and regulations to promote safe and efficient hotel operations.
  • Assist the General Manager with the creation of financial reports as required by MCR.
  • Meet all Corporate imposed deadlines as well as those imposed by the General Manager.
  • Ensure that training in service standards is taking place in each department using the steps to effective training.
  • Be in the public areas during peak times, greeting guests and helping as needed.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
  • Perform other duties as assigned.
Requirements
  • Must have a positive attitude and willingness to learn.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful, high-pressure situations.
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
  • Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
  • Must be able to work with and understand financial information and data, and basic arithmetic functions.
  • Must be proficient in Windows operating systems, company-approved spreadsheets, and word processing.
  • Must have a high school diploma or GED.
  • Must be able to convey information and ideas clearly.
  • Must have a desire to serve all guests.
  • Must meet the legal age to serve alcoholic beverages (at select properties).
Preferred Qualifications
  • Previous supervisory experience preferred.
  • Progressive experience in the hotel industry, including Rooms and Food & Beverage departments.
About MCR Hotels

MCR Hotels is the 3rd-largest hotel owner-operator in the United States. Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia. MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities. MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands, and a number of unflagged independent hotels.

MCR was named one of Fast Company's 10 Most Innovative Travel Companies of 2020. MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer. For the TWA Hotel at New York's JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award, and the American Institute of Architects national Architecture Award, the highest honor given by the AIA.

What We Offer
  • Hotel Discounts
  • Weekly Pay
  • Paid Time Off
  • Retirement Options
  • Referral bonuses
  • Career advancement & upward mobility
  • Health, Dental, Vision Insurance - available after 30 days of employment for full-time team members

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