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Insurance Operations Manager
2 months ago
The Joe Winslow Agency of American Family Insurance is seeking a dedicated Licensed Insurance Operations Manager to oversee our operational activities. This role is crucial in maintaining efficient processes and ensuring high-quality customer service within our agency.
What We Offer
Competitive Annual Salary with Commission and Bonus Opportunities
Generous Paid Time Off (PTO)
Standard Monday to Friday Work Schedule
Monthly, Quarterly, and Annual Bonus Opportunities
Engaging Staff Appreciation Events and Team Building Activities
Family-Oriented Work Environment
Small Family-Owned Franchise Culture
Work-Life Balance Focus
Parental Leave Benefits
Comprehensive Hands-On Training
Opportunities for Career Advancement
Key Responsibilities
Team Leadership: Guide, mentor, and empower a team of insurance agents to meet their goals and provide outstanding service.
Operations Management: Enhance workflows, refine processes, and ensure the effective delivery of insurance products and services.
Client Satisfaction: Maintain exceptional customer service standards, addressing escalated concerns and ensuring client loyalty.
Compliance: Stay informed about industry regulations, ensuring all operations adhere to legal standards.
Strategic Planning: Formulate and implement strategies to boost operational efficiency and promote business growth.
Training & Development: Offer continuous training and development opportunities for team members to elevate their skills and expertise.
Qualifications
Licensing: Must possess active Nevada Property & Casualty and Life & Health Licenses.
Management Experience: Demonstrated experience in managing insurance operations or a similar field.
Leadership Skills: Proven ability to inspire, coach, and develop a high-performing team.
Strategic Thinking: Capability to analyze data, recognize trends, and devise strategies for operational improvement.
Communication Skills: Excellent interpersonal and communication skills for effective engagement with team members and clients.
Organizational Skills: Strong organizational capabilities to manage multiple tasks and priorities efficiently.
Detail-Oriented: Keen attention to detail to ensure precision in insurance operations.
