Customer Service Coordinator

2 weeks ago


Columbia, Pennsylvania, United States Lancaster General Full time
Job Summary

We are seeking a highly organized and detail-oriented Customer Service Specialist to join our team at Lancaster General Health. In this role, you will be responsible for coordinating and monitoring daily work flow processes and activities for meeting required referral/insurance deadlines.

Key Responsibilities
  • Coordinate and monitor daily work flow processes and activities for meeting required referral/insurance deadlines.
  • Review and analyze managed care patient visits and ensure proper documentation of required services.
  • Coordinate internal functions and recordkeeping related to managed care organizations to meet compliance.
  • Liaise between patient and insurance company to explain to patient what their insurance company requires to meet referral/authorization compliance.
  • Provide excellent customer service and communication skills when interacting with patients, physicians, and other healthcare professionals.
  • Collaborate with internal/external LG staff, other physician offices, and outside agencies to resolve patient questions and complaints regarding referral/insurance issues.
Requirements
  • High school diploma or certificate
  • One (1) year of computer experience
  • One (1) year clerical or clinical experience in a medical practice setting
  • One (1) year experience in medical referral/insurance
Preferred Qualifications
  • One (1) year of using medical terminology
  • Basic keyboarding ability and telephone/interpersonal etiquette is required.
Benefits
  • 100% Tuition Assistance at The Pennsylvania College of Health Sciences
  • Paid Time Off and Paid Holidays
  • Shift, Weekend and On-Call Differentials
  • Health, Dental and Vision Coverage
  • Short-Term and Long-Term Disability
  • Retirement Savings Account with Company Matching
  • Child Care Subsidies
  • Onsite Gym and Fitness Classes


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