Customer Service Representative

2 weeks ago


Columbia, Pennsylvania, United States Penn Medicine Lancaster General Health Full time
Job Summary

We are seeking a highly organized and detail-oriented Customer Service Specialist to join our team at Penn Medicine Lancaster General Health. In this role, you will be responsible for coordinating and monitoring daily work flow processes and activities for meeting required referral/insurance deadlines.

Key Responsibilities
  • Coordinate and monitor daily work flow processes and activities for meeting required referral/insurance deadlines.
  • Review and analyze managed care patient visits and ensure proper documentation of required services.
  • Coordinate internal functions and recordkeeping related to managed care organizations to meet compliance.
  • Liaison between patient and insurance company to explain to patient what their insurance company requires to meet referral/authorization compliance.
  • Provide excellent customer service and communication skills to internal and external customers.
Requirements
  • High school diploma or certificate.
  • One year of computer experience.
  • One year of clerical or clinical experience in a medical practice setting.
  • One year of experience in medical referral/insurance.
Preferred Qualifications
  • One year of using medical terminology.
  • Basic keyboarding ability and telephone/interpersonal etiquette.
Benefits
  • 100% Tuition Assistance at The Pennsylvania College of Health Sciences.
  • Paid Time Off and Paid Holidays.
  • Shift, Weekend and On-Call Differentials.
  • Health, Dental and Vision Coverage.
  • Short-Term and Long-Term Disability.
  • Retirement Savings Account with Company Matching.
  • Child Care Subsidies.
  • Onsite Gym and Fitness Classes.


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