Care Coordination Manager
2 months ago
POSITION SUMMARY:
The Care Coordination Manager plays a pivotal role in ensuring effective communication with external case managers from referring healthcare facilities and managed care organizations (MCOs). This position is essential for the collection, interpretation, and certification of data from third-party payers throughout the patient care continuum, from pre-admission to discharge. The manager will also conduct ongoing medical necessity evaluations and provide interdisciplinary team support to meet MCO requirements.
KEY RESPONSIBILITIES:
- Secure necessary pre-authorizations and certifications for specified services from MCOs, while communicating any changes in benefit status to relevant departments.
- Conduct continuous medical necessity assessments, including pre-service, concurrent, and retrospective reviews, by analyzing clinical data and submitting documentation to update patient status with MCOs.
- Act as a liaison between the residential program and MCOs to streamline the reimbursement process.
- Facilitate the appeal process for MCO denials and non-covered services by collaborating with directors.
- Perform medical record reviews for all managed care patients within the initial 24 to 72 hours of admission, followed by weekly assessments to achieve optimal clinical and financial outcomes, including:
- Engaging with managed care residents to assist in selecting appropriate provider resources and identifying quality, cost-effective services across the care continuum.
- Serving as a resource for the interdisciplinary team regarding MCO admission, continued stay, and discharge planning requirements.
- Ensuring early identification of covered care and facilitating claim approvals when guidelines are met.
QUALIFICATIONS:
- Minimum of 2 years of experience in case management or utilization review.
- Associate degree required; Bachelor's degree preferred.
- Strong analytical and problem-solving skills to interpret and analyze statistical data.
- Excellent verbal, written, organizational, and interpersonal communication abilities.
- Proven ability to effectively communicate with senior leadership and collaborate with clinical and non-clinical teams.
- Demonstrated capacity to work collaboratively with peers and senior leadership on projects and presentations.
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