Service Experience Coordinator

7 days ago


GondrecourtleChâteau, Grand Est, United States PCs for People Full time
About the Role

We're seeking an experienced Customer Service Lead to join our team at PCs for People, where you'll drive sales growth, improve customer satisfaction, and lead a team of customer service representatives. This is an excellent opportunity to develop your leadership skills and make a meaningful impact on our customers' experiences.

Key Accountabilities
  1. Leadership Development: Mentor and coach customer service representatives to achieve individual and team goals, focusing on continuous improvement and excellence.
  2. Customer Relationships: Foster strong, long-term relationships with customers, understanding their needs and preferences to provide tailored solutions and exceptional service.
  3. Store Performance: Analyze sales data and customer feedback to optimize store layouts, product offerings, and promotions, driving business growth and profitability.
Requirements and Expectations
  • Proven track record of leadership experience in customer-facing roles, preferably in retail environments.
  • Exceptional communication and interpersonal skills, with the ability to engage customers and build trust.
  • Able to analyze data, identify trends, and implement actionable recommendations to improve store performance.
Compensation and Benefits

This position comes with an estimated annual salary of $20,800 - $24,700, as well as comprehensive benefits, including health insurance, retirement plan, and paid time off.


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