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Insurance Client Support Specialist

2 months ago

Brookings, South Dakota, United States Paul Kruse - State Farm Agent Full time
Job OverviewCompany Background: Paul Kruse State Farm Agency is a leading entity in the insurance sector, dedicated to providing outstanding service. We are in search of committed and customer-oriented professionals to fill the role of Insurance Customer Service Representatives. Our work culture emphasizes collaboration, professionalism, and continuous growth.

Position Summary: As an Insurance Customer Service Representative, you will serve as a vital resource for our clients, delivering prompt and precise information while fostering a positive customer journey. Your responsibilities will encompass:
  • Timely responses to customer inquiries through various communication channels.
  • Providing detailed information regarding insurance policies, coverage options, and claims procedures.
  • Assisting clients with modifications, updates, and renewals of their policies.
  • Addressing and resolving customer concerns with empathy and professionalism.
  • Working alongside other departments to ensure thorough customer assistance.
  • Keeping accurate and current customer records.
Benefits:
  • 401k plan
  • Hourly compensation plus commission/bonus structure
  • Paid time off, including vacation and personal/sick days
  • Flexible working hours
  • Opportunities for professional growth and advancement
  • Reimbursement for licensing fees
Qualifications:
  • Interest in promoting products and services tailored to customer needs
  • Strong communication skills, both written and verbal
  • Customer-focused attitude
  • Attention to detail
  • Proactive problem-solving abilities
  • Ability to learn and utilize computer systems
  • Capability to work effectively in a team setting
If you are driven to excel and envision yourself in this role, we encourage you to submit your application. We will provide information on the subsequent steps in the interview process.

This position is associated with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must successfully complete any necessary licensing requirements and training programs. State Farm agents operate as independent contractors who hire their own staff. Employees of State Farm agents are not employees of State Farm.