Client Service Representative

4 weeks ago


Brookings, South Dakota, United States Interim HealthCare Full time
Job Title: Client Service Specialist

Interim HealthCare is a leading provider of healthcare staffing, home care, and hospice services. As a family-owned, women-owned, and veteran-owned business, we have a strong commitment to our community and the healthcare field.

We are seeking a Client Service Specialist to join our team in Brookings, South Dakota. This role will involve working closely with field employees and homecare clients to ensure seamless service delivery.

The ideal candidate will have excellent communication skills, proficiency in Microsoft Office products, and a fun, energetic, and outgoing personality. You will be responsible for:

  • Ensuring compliance with federal, state, and local laws and regulations, as well as Interim HealthCare's policies and procedures.
  • Receiving referral calls, documenting intake for client services, and scheduling care professionals for home care or staffing assignments.
  • Overseeing the selection process, including posting, screening, interviewing, negotiating initial offers, and orienting new employees.
  • Designing and delivering effective new employee orientations to improve employee initial engagement with the Company.
  • Building relationships with clients and field staff, actively managing available field staff to maximize hours worked, and coordinating, supervising, and evaluating paraprofessional field staff.
  • Assisting with payroll and billing functions, conducting home visits, supervising collection and distribution of mail, and following policies and procedures as directed.
  • Working with the supervisor and other team members to achieve office and business goals, taking timely measures to meet customer and employee needs, and maintaining a mature problem-solving approach under stressful circumstances.

We offer a competitive wage, AFLAC insurance, 401K retirement plan, holiday pay, PTO, dental and vision coverage, life insurance, and health insurance. If you are a motivated and detail-oriented individual with a passion for healthcare, we encourage you to apply.

Please contact Grant or email grantsd- for more information. Interim HealthCare is an Equal Opportunity Employer.



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