Senior Account Manager

3 weeks ago


Altoona, Pennsylvania, United States Superior Bindery Inc Full time
Job Title: Senior Account Manager

We are seeking a highly skilled Senior Account Manager to join our team at Superior Bindery Inc. As a Senior Account Manager, you will be responsible for developing and maintaining strong relationships with our customers, identifying new business opportunities, and collaborating with internal teams to improve the customer experience.

Key Responsibilities:
  • Lead as a point of contact for all customer account management matters.
  • Build and maintain strong, long-lasting client relationships.
  • Have a full understanding of the customer contract, including the Statement of Work (SOW) and Service Level Agreement (SLA).
  • Collaborate with production, purchasing, and accounting to ensure accurate job tickets and all required information is provided to facilitate smooth project execution and timely delivery.
  • Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
  • Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
  • Forecast and track key accounts metrics, such as quarterly sales results and annual forecast.
  • Participate in weekly Manager L10 meetings.
Requirements:
  • Ability to communicate, present, and influence key stakeholders at all levels of the organization.
  • Solid experience with CRM and ERP software and Microsoft Office Suite.
  • Experience delivering client-focused solutions to customer needs.
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
  • Excellent listening, negotiation, and presentation skills.
  • Strong interpersonal and communication skills.
Education/Experience:
  • Bachelor Degree or equivalent experience in Business Administration, or Sales.
  • Knowledge in Packaging, Printing, or related field experience.


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