Customer Service Representative
2 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate. As a key member of our retail team, you will be responsible for providing exceptional customer service, ensuring a positive experience for our clients, and promoting our products and services.
Key Responsibilities- Manage customer communications, responding to inquiries and resolving issues in a timely and professional manner.
- Consult with customers to understand their needs and provide tailored solutions to meet their requirements.
- Maintain a thorough understanding of our products and services, ensuring accurate information is provided to customers.
- Track customer interactions and maintain accurate records in our CRM system.
- Minimum 1 year of customer service experience, with a focus on direct customer interaction.
- Minimum 1 year of sales experience, preferably in the printing industry.
- Ability to address customer complaints and issues with effective solutions and a positive attitude.
- Passion for delivering exceptional customer service and exceeding customer expectations.
- Excellent time-management and prioritization skills, with the ability to work in a fast-paced environment.
- Familiarity with CRM systems and Microsoft Office Suite.
- Strong mathematical skills and attention to detail.
- Minimum High School Diploma or GED, with a valid AZ Driver's License and dependable vehicle.
- Proper telephone etiquette and excellent written and verbal communication skills.
AlphaGraphics Commercial Printing Services is a leading provider of printing and signage solutions, with a reputation for exceptional customer service and high-quality results. We offer a comprehensive benefits package, including health care, paid time off, and 401k Savings Plan. Our company is committed to providing a supportive and inclusive work environment, where employees can grow and develop their skills.
We are an Equal Opportunity/Affirmative Action Employer, and we invite all qualified candidates to apply. We offer competitive compensation, with a starting rate of $16.00 per hour. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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