Patient Experience Coordinator
3 days ago
We are seeking a highly skilled and compassionate Patient Experience Representative to join our team at Boston Children's Hospital. As a key member of our clinical support team, you will play a vital role in providing exceptional patient care and ensuring a positive experience for our patients and families.
Key Responsibilities- Provide Exceptional Customer Service: Deliver positive and effective customer service that supports the department's mission and values.
- Collaborate with Referring Providers and Practices: Work closely with referring providers and practices to ensure seamless communication and coordination of patient care.
- Schedule Patients and Support the Patient Encounter: Schedule patients and provide support during the patient encounter to ensure a smooth and efficient experience.
- Greet and Direct Patients, Families, and Visitors: Greet and direct patients, families, and visitors in a warm and welcoming manner.
- Monitor Daily Schedule and Coordinate Flow: Monitor the daily schedule and coordinate the flow of patients and clinicians to ensure efficient use of time.
- Record and Forward Messages: Record and forward messages, triage calls for urgent information or services, and initiate calls for emergency services as needed.
- Provide Routine Clerical Support: Provide routine clerical support as needed, including preparing charts for clinics and taking vitals.
- Contribute to Departmental and Organizational Initiatives: Actively contribute to departmental and organizational initiatives and projects with a focus on process improvement.
- High School Diploma/GED Required: A high school diploma or equivalent is required; a bachelor's degree is preferred.
- Previous Customer Service or Administrative Experience: Previous customer service or administrative experience is preferred.
- Effective Communication Skills: Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.
- Ability to Work with Diverse Constituencies: Ability to work with diverse internal and external constituencies.
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Senior Patient Experience Coordinator
22 hours ago
Watertown, Massachusetts, United States Boston Children's Hospital Full timeJob SummaryWe are seeking a highly skilled and experienced Senior Patient Experience Coordinator to join our team at Boston Children's Hospital. The successful candidate will be responsible for ensuring the best possible patient experience by monitoring clinic activity, resolving customer service and scheduling issues, and checking patients in for...
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Advanced Patient Care Coordinator
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Customer Experience Coordinator
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Lead Patient Services Specialist
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Administrative Coordinator
2 weeks ago
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Experienced CNA for ALS Patient Care
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2 weeks ago
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Marketing Operations Coordinator II
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