Sterile Processing Team Lead

1 day ago

Lebanon, New Hampshire, United States Dartmouth-Hitchcock Health Full time
Job Summary

We are seeking a highly skilled and experienced Sterile Processing Team Lead to join our team at Dartmouth-Hitchcock Health. As a key member of our sterile processing department, you will be responsible for ensuring the day-to-day operations of the department, prioritizing tasks, and overseeing/coordinating scheduling, work assignments, and other assigned activities to maintain optimal throughput, efficiency, and quality to support the needs of patients and clinical/inpatient customers.

Key Responsibilities
  1. Department Operations: Ensure the day-to-day operations of the department, prioritizing tasks and overseeing/coordinating scheduling, work assignments, and other assigned activities to maintain optimal throughput, efficiency, and quality.
  2. Team Leadership: Direct the team to meet key patient and customer requirements, needs, and changing expectations, guaranteeing a high level of patient and customer focus.
  3. Instrumentation and Equipment Maintenance: Ensure the overall maintenance and optimal availability of instrumentation, equipment, and supplies, including tracking and reporting departmental performance with regard to same.
  4. Customer Service: Serve as first point of contact for customer issues, process problems, and routine problem solving in areas of responsibility, communicating these problems and corrective action forward to the Supervisor or Manager.
  5. Safety Champion: Serve as safety champion for the team, understanding risk areas and emergency response procedures to insure the safety of the team.
  6. Performance Monitoring: Understand and monitor team performance expectations, reporting on team performance and making recommendations for improvement.
  7. Coaching and Development: Coach individual employees to improve performance and develop team, identifying skill and/or performance deficiencies and making recommendations for required training and/or disciplinary actions.
  8. Process Improvement: Encourage and support process improvements which upkeep fiscal responsibility, identifying opportunities to optimize use of resources and decrease cost per unit.
  9. Communication: Ensure communication of all issues with potential to impact resource availability or patient care to departmental/clinical supervisor, communicating with Supervisor on safety concerns, customer complaints, personnel issues, process changes, and other relevant issues.
  10. Training and Development: Help interview potential employees, give input into employee performance reviews, coordinate training of new hires and staff completion of re-certifications, in-services, and e-Learning.
  11. Technical Skills: Understand the function and use of the primary information technology systems used by the section.
  12. Floor Support: Work on the floor assisting the team in completing the daily work of the section, filling in for sick, vacation, and holiday time.
Qualifications
  • High school graduate or equivalent with 2 years of supervisory experience or the equivalent required.
  • Must possess the ability to lead by example, excellent customer service skills, strong communication skills, and demonstrated ability to work collaboratively.
  • Proficiency in Microsoft Office applications required.
Required Licensure/Certifications
  • Must hold and maintain a certification from the CBSPD or equivalent as a Certified Sterile Processing Technician.

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