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Customer Support Specialist for Healthcare

2 months ago

Kansas City, Missouri, United States Saving Sight Full time
Join Our Team: Part-time Patient Care Coordinator / Healthcare Customer Support

Compensation: $19.43/hr

Schedule: M-F 10:30am-7pm - approximately 30 hours/week

Are you dedicated to enhancing the lives of patients? Do you excel at building connections and delivering outstanding service? Look no further, Saving Sight is in search of a Patient Care Coordinator to become a vital part of our dedicated team.
About Us:

Saving Sight is committed to providing accessible, high-quality serum tears for individuals across the United States. Our passion lies in ensuring that patients receive the serum tears they require promptly and conveniently. As a leader in autologous serum eye drops (ASEDs), we offer a streamlined and affordable solution for patients nationwide. Our dedication to excellence inspires us to positively impact the lives of those affected by dry eye disease.
Healthcare Customer Support Role Overview:

As a Patient Care Coordinator, you will serve as the link between patients, healthcare professionals, and our organization. Your key responsibilities will include:

Patient Engagement: Connect with patients, address their concerns, and provide compassionate support. Educate them about dry eye disease and the advantages of our serum tears.

Collaboration with Healthcare Providers: Work alongside physicians, ophthalmologists, and optometrists to ensure effective communication and patient care. Discuss treatment options and respond to any inquiries they may have.

Order Management: Oversee the ordering process for serum tears. Coordinate necessary procedures, schedule deliveries, and ensure timely order fulfillment.

Excellence in Customer Service: Provide exceptional service to patients, addressing questions, resolving issues, and ensuring their overall satisfaction.
Healthcare Customer Support Qualifications:
  • Commitment to Patient Care: You genuinely care about enhancing patients' quality of life.
  • Effective Communication Skills: Clear and empathetic communication is crucial.
  • Organizational Abilities: Capable of managing multiple tasks efficiently.
  • Healthcare Experience: Background in healthcare, ophthalmology, or optometry is advantageous.
What We Offer:
  • Competitive compensation and benefits package for full-time employees, including FREE employee healthcare and generous PTO.
  • A collaborative team environment where your contributions are valued.
  • Opportunities for professional growth and development.
How to Apply:

Ready to make a meaningful impact? Complete our online application and share why you would be an excellent fit for the Patient Care Coordinator position at Saving Sight.

Join us in our mission to provide relief to those suffering from dry eye conditions nationwide.

keywords: Call center, customer service, entry level, inbound calls, outbound calls, computer, phone.