Operations Manager

4 days ago


Orange, California, United States CVS Health Full time
Operations Supervisor Job Description

CVS Health is seeking a skilled Operations Supervisor to join our team. As a key leader, you will support the CVS Store Management team in planning and driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service.

Key Responsibilities:
  • Work effectively with store management and store crews to ensure seamless store operations.
  • Supervise the store's crew through assigning, directing, and following up on all activities.
  • Effectively communicate information both to and from store management and crews.
  • Assist customers with their questions, problems, and complaints, promoting a positive shopping experience for all CVS customers.
  • Provide colleagues with personalized customer service feedback and coaching.
  • Maintain customer/patient confidentiality.
Requirements:
  • Deductive reasoning ability, analytical skills, and computer skills.
  • Advanced communication skills, supervision, and influencing skills.
  • Ability to work a full-time flexible schedule, including some early morning, overnight, and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise.
Preferred Qualifications:
  • Experience as a retail supervisor.
Benefits:

CVS Health offers a comprehensive benefits package, including medical, dental, and vision benefits, 401(k) retirement savings plan, and employee stock purchase plan. Eligible employees may also participate in the Company's term life insurance plan, short-term and long-term disability benefits, and well-being programs.


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