Operations Manager

2 days ago


Orange, California, United States Fortis Fire and Safety Full time
Job Title: Operations Manager

At Fortis Fire and Safety, we are committed to providing industry-leading fire protection services across the United States. Our team of experts provides a full spectrum of specialized and certified service professionals to support your company and protect your building with the peace of mind of properly installed and maintained fire and life safety systems.

Key Responsibilities:
  • Partner with Human Resources to recruit, train, develop, and retain team members.
  • Lead with a focus on excellence in recruiting, hiring, retention, performance management, and career development for employees.
  • Analyze the market and current business performance to ensure strategies effectively meet the financial budget and recommend changes or adjustments to the plan when necessary.
  • Understand the local construction market concerning trends, changes in code or legislation, and the competitive landscape.
  • Responsible for tracking, forecasting, and communicating all costs, profits, and financial measures of the total sprinkler construction business.
  • Collaborate with the service department to ensure successful and smooth project turnovers.
  • Conduct regular business review meetings to inspect performance, analyze issues, and implement corrective action plans.
  • Routinely review all non-financial and financial key performance indicators for sales, design, field installation, operational administration, and project management.
  • Determine, budget, and plan for the business's staffing needs and work with the appropriate resources to achieve the plan.
  • Manage and develop important subcontractor and vendor relationships.
  • Maintain key relationships with strategically important customers to influence future opportunities and gauge customer satisfaction.
Requirements:
  • Seven years of management experience in the Fire & Safety industry.
  • Five years of experience communicating with other trades, customers, project managers, county officials, and general contractors in a professional and influential manner.
  • At least three years of experience in problem-solving and managing customer escalations through system changes.
  • Knowledgeable of NFPA 13D, 13R, 13, 14 and NFPA 72.
  • Must understand Fire protection codes, technical data, and installation instructions.
  • General knowledge of Microsoft-related software.
  • Strong business acumen with the ability to think strategically and execute tactically.
  • Capacity to isolate and prioritize issues and apply focus on implementing top-level, strategic solutions and the day-to-day tactics necessary for winning in the marketplace.
  • Ability to build rapport and establish credibility.
  • Collaborating and influencing skills.
  • Superb time management skills.
Preferred Qualifications:
  • Bachelor's degree in Business.
  • NICET Certification.
Compensation:

$120,000 - $130,000/year depending on experience.

Fortis Fire and Safety is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.


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