Customer Service Representative
4 weeks ago
Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at PrideStaff. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, handling customer inquiries, and resolving issues in a timely and professional manner.
Key Responsibilities:
- Assist customers with inquiries and concerns regarding utility policies and programs
- Process customer payments and prepare bills
- Handle work orders for service disconnections, reconnections, and new orders
- Read and record meters and water usage
- Process requests to turn water service on and off
- Establish and maintain customer accounts and ensure account information is accurate
- Input and query databases to make financial adjustments and prorate changes
- Perform field work such as installing new meters, repairing leaks, and assisting with emergency repairs
- Assist with special projects and other related duties
Requirements:
- Bilingual in Spanish and English
- Experience in the water utilities industry
- Excellent customer service skills
- Ability to work in a fast-paced environment
- Strong communication and problem-solving skills
What We Offer:
- A competitive hourly rate of $18.00
- A dynamic and supportive work environment
- Opportunities for professional growth and development
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