Panerai Boutique Sales Associate

2 weeks ago

Palo Alto, California, United States Richemont Full time
Role Overview

As a Client Advisor at Panerai, you will be responsible for achieving personal sales targets and contributing to the boutique's objectives. You will develop the client panel and establish best-in-class customer experience by delivering high operational and service standards, while adhering to Panerai procedures and policies.

Key Responsibilities
  • Consistently achieve/exceed monthly and yearly turnover and KPI's targets set by Boutique Manager and management.
  • Support in achieving/exceeding Boutique overall target.
  • Actively participate in the briefings and contribute to the development of the Boutique performance.
  • Welcome and handle customers' requests, lead and manage all steps of the sale following Panerai Selling Ceremony.
  • Identify high-potential sales lead, perform targeted and diligent follow up to generate product selling opportunities.
  • Identify customer's needs to suggest and promote products accordingly.
Requirements
  • Minimum of 2 years in the luxury retail industry, in a sales function.
  • Strong sense of luxury service and aesthetics.
  • Fluent in English, additional language skills are a plus.
  • Result and action oriented.
  • Strong selling skills.
  • Team player with good interpersonal competences and empathy.
  • Curious and self-motivated, with excellent customer service mindset.
  • Strong attention to detail with ability to handle multiple tasks simultaneously.
What We Offer

Richemont offers a generous compensation and benefits package for eligible employees. Our comprehensive benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match.

We prioritize employee wellbeing and offer a wellness reimbursement benefit, paid time off, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, we craft the future by empowering modern heroes with a team that passionately brings value to Panerai's distinctive mix of Italian spirit and Swiss watchmaking excellence.

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