Sales Associate

3 days ago


Palo Alto, California, United States Richemont Full time
Job Title: Sales Associate

At Cartier North America, we are seeking a highly skilled and motivated Sales Associate to join our team. As an Ambassador of the Maison, you will be responsible for achieving and exceeding sales targets, providing exceptional customer service, and maintaining a unique client experience throughout all touch points.

Key Responsibilities:
  • Consistently achieve and/or exceed the monthly sales target, as directed by management.
  • Ensure that each client receives outstanding and exceptional customer service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of Customer Service before, during and after sales.
  • Adapt approach according to the client needs and motivations.
  • Negotiate and handle objections with ease.
  • Assist and support after sales clients in accordance with Maison values.
  • Remain current on industry news and competitor activities.
Requirements:
  • 2 to 5 years of previous experience in luxury retail, service or hospitality environment.
  • General knowledge of timepiece movements.
  • Ability to work in a fast-paced retail store environment.
  • Computer and internet savvy.
  • MS Office experience required, SAP knowledge preferred.
What We Offer:

We care about our associates' health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life balance, our package includes a wellness reimbursement benefit and paid time off.

We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change. At Richemont, we craft the future.


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