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Customer Experience Representative

2 months ago

Vadnais Heights, Minnesota, United States Kevin Kaufer - State Farm Agent Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Representative at Kevin Kaufer - State Farm Agent. As a key member of our team, you will play a vital role in promoting our premier insurance and financial service products to customers.

Key Responsibilities
  • Build Lasting Customer Relationships: Forge strong connections with customers, proactively follow up to ensure continued satisfaction, and provide exceptional customer experiences.
  • Insurance and Financial Services Expertise: Employ a customer-centric approach to guide clients through comprehensive insurance options, empowering them to make informed decisions.
  • Business Growth and Development: Drive business growth by generating leads, coordinating appointments, and effectively marketing tailored products and services to meet diverse customer needs.
What We Offer
  • Competitive Compensation: Salary plus commission/bonus structure to ensure a competitive income.
  • Benefits Package: Comprehensive benefits, including health insurance, paid time off, and professional development opportunities.
  • Career Advancement: Abundant opportunities for career growth and advancement within our agency.
  • Professional Development: Ongoing training and support to help you succeed in your role.
Requirements
  • Customer-Focused Mindset: Genuine interest in marketing products and services that align with customer needs and preferences.
  • Exceptional Communication Skills: Excellent written, verbal, and listening skills to effectively communicate with customers.
  • Problem-Solving Abilities: Proactive problem-solving skills to ensure swift resolutions for customer inquiries.
  • Technical Proficiency: Proficiency in learning and navigating computer functions efficiently.
  • Team Player: Collaborative spirit, thriving in a dynamic team environment.