Loan Processor Support Specialist

4 days ago


Boca Raton, Florida, United States REMAX Full time
Mortgage Loan Processor Assistant Role Overview

A Mortgage Loan Processor Assistant (LPA) partners with Loan Processors to deliver exceptional customer service and facilitate a seamless transaction experience for brokers and borrowers.

Key Responsibilities:
  • Support Loan Processors in tasks related to ordering and receiving services from third-party providers, including title, appraisals, homeowner's insurance, and employment verifications.
  • Manage the statuses and follow-up communications with 3rd party mortgage services providers to ensure timely resolution of issues.
  • Collection and stacking of documentation for post-closing compliance quality control to maintain accuracy and efficiency.
  • Execute a Closing Checklist to verify all regulated and reportable information is accurately captured in the loan file.
  • Communicate effectively, both verbally and written, to provide prompt, warm, and memorable service.
Requirements:
  • Candidates must possess a minimum of 1-year experience in a customer-facing service role.
  • Any necessary mortgage licensure will be managed by the company, ensuring employees have the necessary skills and training to excel in their roles.
Competitive Salary and Benefits Package

The estimated salary range for this role is $45,000 - $60,000 per annum, depending on location and experience. The company offers a comprehensive benefits package, including:

  • Competitive Medical, Dental, and Vision benefits.
  • Retirement plans with optimal company match.
  • Annual bonus/merit opportunity.
  • Educational Assistance.
  • Medical Health support program.
  • M.O.R.E. Events offered in-person and virtually.
  • Mentorship program.
  • Employee Resource Groups.
  • Community Engagement.
  • Diversity, Equity, and Inclusion initiatives.
About RE/MAX Holdings, Inc.

RE/MAX Holdings, Inc. is a world-class organization that builds businesses through innovative tools, training, and technology. Headquartered in Denver, Colorado, we proudly commit to diversity and inclusion, as well as non-discrimination in employment. We are an equal opportunity employer committed to fostering a diverse and inclusive work environment.



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