Help Desk Technician

4 weeks ago


Delta, United States Delta Health Full time
Job Summary

We are seeking a highly skilled and motivated Help Desk Technician to join our team at Delta Health. As a Help Desk Technician, you will serve as the initial point of contact for employees seeking technical assistance, providing prompt, respectful, and professional support for hardware, software, and network issues.

Key Responsibilities
  • Provide first-level support for hardware, software, and network issues, ensuring timely and effective resolution.
  • Maintain accurate and detailed records of issues and resolutions in the ticketing system.
  • Troubleshoot and resolve technical problems through remote and on-site support.
  • Escalate complex problems to higher-level support teams when necessary.
  • Establish and maintain network connectivity, maintain printers and computers, and their peripheral equipment.
  • Assist in the maintenance and updating of IT systems and infrastructure.
  • Active participant in project implementations and hardware deployments.
  • Create and update technical documentation and user guides utilizing Knowledge base system.
  • Provide basic training to staff on the use of hardware and software applications.
Requirements
  • BS/BA or Associates in Computer Science or relevant field preferred.
  • Certifications such as CompTIA A+, MCP, or Network+ preferred.
  • One (1) year of proven experience as a help desk technician or related position, or related experience.
  • Experience with ITSM-related ticketing tools, such as KBOX.
  • Working knowledge of Windows and iOS devices, Active Directory, wired/wireless/4G/5G networks, and basic office automation systems.
  • Technical training supplemented with continuing education/seminars.
  • Ability to type 45 words per minute or 10,000 keystrokes per hour with accuracy.
Benefits

We offer a competitive salary of $36.45 per hour, depending on qualifications, and a comprehensive benefits package, including medical, RX, dental, vision, retirement, PTO, and scholarships towards continued education.

Apply now by clicking on the "How to Apply" link and registering with Connecting Colorado to view the application information.


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