Customer Experience Liaison

3 weeks ago


Overland Park, Kansas, United States Premier Volvo Cars of Overland Park Full time

Job Title: Delivery Coordinator

Location: Premier Volvo Cars of Overland Park

Job Type: Full-Time

We pride ourselves on providing exceptional customer experiences at Premier Volvo Cars of Overland Park. We're looking for a passionate and dedicated individual to join our team and help our customers celebrate and learn about their brand new vehicles.

Position Overview: The Customer Experience Specialist is responsible for ensuring a smooth and informative delivery process for our customers. This role does not require prior car sales experience; we are willing to train the right candidate who has a strong desire to assist customers in understanding their new purchase.

Key Responsibilities:

  • Coordinate and schedule vehicle deliveries with customers.
  • Demonstrate the vehicle's features and benefits effectively.
  • Complete the registration of all apps related to the vehicle.
  • Introduce customers to the service department and its offerings.
  • Stay up-to-date on required training and product knowledge.
  • Maintain high Customer Satisfaction Index (CSI) levels.
  • Explain warranty options clearly and accurately.
  • Communicate effectively with customers to ensure a satisfying ownership experience.

Qualifications:

  • A valid driver's license is required.
  • Availability to work on weekends.
  • Excellent communication and interpersonal skills.
  • A passion for helping others and providing exceptional service.
  • Ability to learn quickly and adapt to new information.

We offer:

  • Training and development opportunities.
  • A supportive team environment.
  • An opportunity to make a meaningful impact on customers' experiences.

We're looking for someone who is eager to provide exceptional service and help our customers celebrate their new vehicles.

How to Apply: Please submit your resume and a brief cover letter outlining your interest in the position.



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