Customer Service Representative
5 days ago
Job Overview:
We are seeking a highly motivated Customer Service Representative to join our team at Sam's Club. As a key member of our store operations team, you will play a critical role in delivering exceptional customer service and ensuring the smooth operation of our store.
About the Job:
This is an hourly paid position with a starting rate of $17.35-$23.50 per hour based on location and experience. In addition to your hourly wage, you may be eligible for premiums ranging from $0.35 to $3.00 per hour, depending on your schedule and work assignments.
Key Responsibilities:
- Provides excellent customer service by assisting members with purchasing decisions, locating merchandise, and resolving issues in a timely and professional manner
- Maintains a clean and organized store environment, including the self-checkout area and surrounding areas
- Assists with securing and safeguarding Sam's Club assets and property by observing and communicating potential criminal activity
- Supports the training of new associates on company processes and procedures, as well as teaching new technology and tool functionality
Requirements:
- 1+ year of retail or customer-facing experience preferred
- Demonstrated ability to work effectively in a fast-paced environment
- Excellent communication and problem-solving skills
- Able to lift up to 25 pounds and stand for long periods of time
Benefits:
- Competitive hourly pay rate
- Performance-based bonus awards
- 401(k) plan
- Stock purchase plan
- Company-paid life insurance
- Short-term and long-term disability
- Company discounts
- Live Better U education benefit program
Location: 8300 W 135th St, Overland Park, KS 66223-1143, USA
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