Customer Service Representative

5 days ago


Overland Park, Kansas, United States Sam's Club Full time

Job Overview:

We are seeking a highly motivated Customer Service Representative to join our team at Sam's Club. As a key member of our store operations team, you will play a critical role in delivering exceptional customer service and ensuring the smooth operation of our store.

About the Job:

This is an hourly paid position with a starting rate of $17.35-$23.50 per hour based on location and experience. In addition to your hourly wage, you may be eligible for premiums ranging from $0.35 to $3.00 per hour, depending on your schedule and work assignments.

Key Responsibilities:

  • Provides excellent customer service by assisting members with purchasing decisions, locating merchandise, and resolving issues in a timely and professional manner
  • Maintains a clean and organized store environment, including the self-checkout area and surrounding areas
  • Assists with securing and safeguarding Sam's Club assets and property by observing and communicating potential criminal activity
  • Supports the training of new associates on company processes and procedures, as well as teaching new technology and tool functionality

Requirements:

  • 1+ year of retail or customer-facing experience preferred
  • Demonstrated ability to work effectively in a fast-paced environment
  • Excellent communication and problem-solving skills
  • Able to lift up to 25 pounds and stand for long periods of time

Benefits:

  • Competitive hourly pay rate
  • Performance-based bonus awards
  • 401(k) plan
  • Stock purchase plan
  • Company-paid life insurance
  • Short-term and long-term disability
  • Company discounts
  • Live Better U education benefit program

Location: 8300 W 135th St, Overland Park, KS 66223-1143, USA



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