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Customer Service Representative

1 month ago

Fort Myers, Florida, United States Insite Managed Solutions Full time
About the Role

We are seeking a highly skilled Customer Service Representative to join our team at Insite Managed Solutions. As a Contact Center Support Expert, you will be responsible for providing exceptional customer service and troubleshooting support for Delta Faucet Company products via telephone.

You will utilize critical thinking skills to provide support services to customers with varying levels of faucet and fixture knowledge. This position will handle customer interactions by delivering a "Best in Class" approach, responding quickly on the telephone with intelligence and etiquette.

Key Responsibilities:

  • Provide customer service and troubleshooting support for Delta Faucet Company products via telephone
  • Utilize critical thinking skills to provide support services to customers with varying levels of faucet and fixture knowledge
  • Handle customer interactions by delivering a "Best in Class" approach
  • Respond quickly on the telephone with intelligence and etiquette

Requirements:

  • Availability to work Monday - Friday 8 am - 6 pm and Saturday 9 am - 6 pm EST
  • Ability to work in-office 100% of the time
  • Availability to work weekends and holidays
  • Ability to quickly identify a customer's challenge and provide an appropriate solution
  • Ability to work in a stationary cubicle environment that requires sitting for long periods
  • Superior customer service, patience, and communication skills
  • Comfortable with technology and possess the ability to navigate within multiple systems, multiple screens, etc.
  • Proficient typing skills

What We Offer:

  • $17 hourly, performance bonus eligible post 60 days (not sales-based)
  • 401k, PTO, and benefits (health, vision, dental, short/long term disability, and more) eligibility within one month of start date
  • Paid company holidays
  • Snacks, community volunteering, potlucks, theme days, games, clubs, and Hawaiian Fridays

About Insite Managed Solutions:

Insite helps people win by improving, optimizing, and innovating the human processes and systems required to deliver enriching experiences. We are a 3x J.D. Power certified program recognized for providing an "An Outstanding Customer Service Experience" for Phone support.