Quality Assurance Specialist II

2 weeks ago

Detroit, Oregon, United States The Amynta Group Full time
Job Title: Quality Assurance Clerk II

We are seeking a highly skilled Quality Assurance Clerk II to join our team at The Amynta Group. As a Quality Assurance Clerk II, you will play a critical role in ensuring the accuracy and quality of our work products.

Key Responsibilities:
  • Review work products of team members at set percentages, record accuracy, and provide feedback.
  • Summarize data in spreadsheets to provide to department supervisors and/or managers.
  • Review steps taken by employees by either reading or listening to process steps taken.
  • Read steps in our system, client systems, and/or outgoing mail to ensure proper client procedures are taken.
  • Listen to calls and review accounts in AS400 to ensure accurate steps are taken per client procedures and state law.
  • Obtain outgoing work from teams without disruption.
  • Lift tubs of work up to 25 lbs.
  • Make suggestions for changes to the QC process.
  • Identify error trends.
Requirements:
  • Pass applicable pre-screen testing.
  • Mastery of the English language, both written and verbal.
  • Strong attention to detail, dependable, and follows through.
  • Ability to analyze data and present recommendations based on outcomes of analysis.
  • Ability to use Microsoft Excel and various functions available in Excel.
  • High level of maturity to handle sensitive and confidential situations.
  • Discuss in detail performance of quality with supervisors/managers.
  • Strong work ethic and excellent time management skills.
  • Strong interpersonal skills and ability to work well with people throughout the organization.
  • Willingness to maintain a professional appearance and provide a positive company image.
  • Ability to perform under minimal supervision.
  • Ability to understand key functions of departments responsible for QC.
  • Mathematical skills to determine volume to QC from percentage expected for QC.
  • Ability to meet expected production guidelines.

The Amynta Group is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation.

Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation.

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