Customer Service Representative

1 week ago

Pelham, Alabama, United States Cellular Sales Full time
Job DescriptionJob Description

Overview

Customer Service Representative

Business Development | Wireless Industry

At Cellular Sales, we're committed to delivering a premium level of customer service. Our team of over 4,800 members operates in 32 states, offering a unique customer experience. We're not just a wireless retailer, we're a partner in our customers' success.

We're seeking a Customer Service Representative to join our award-winning team. As a key member of our sales force, you'll provide ongoing support to our customers, ensuring their needs are met and exceeded.

JOB DESCRIPTION

Summary/Objective
Provide exceptional customer service to our customers. Ideal candidates will be creative, analytical, and able to build strong relationships with our customers.

Essential Functions

  1. Follow up on distributed leads
  2. Generate store traffic and contribute to the market's success
  3. Handle customer inquiries both by phone and text
  4. Support sales force by generating sales leads
  5. Follow communication scripts when handling different topics
  6. Research required information using available resources
  7. Provide customers with product and service information
  8. Candidates should be able to take feedback and criticism to improve productivity and character

Competencies

  1. Attention to Detail: Taking responsibility for a thorough and detailed method of working. Oral Communication: Shaping and expressing ideas and information in an effective manner.
  2. Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals.
  3. Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.
  4. Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology.

Supervisory Responsibility
This position has no supervisory responsibilities.

Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

Must be able to sit for long periods of time

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.

Position Type/Expected Hours of Work
This is a full-time position.

Travel
No travel is expected for this position.

Required Education and Experience

  1. High School diploma or GED

Preferred Education and Experience

  1. Previous office experience
  2. Proficient in Microsoft Office
  3. Knowledge of customer service principles and practices
  4. Experience in a call center or customer service environment
  5. Data entry and typing skills (including 10 key)

Essentials

  • Positive attitude
  • High school diploma or equivalent; college degree preferred
  • Minimum two years of related work experience
  • Effective communication skills
  • Interest and understanding of technology products and services
  • Business ownership mentality

Compensation

  • The highest in the wireless industry

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