Automotive Claims Representative
1 day ago
We are seeking a highly skilled Automotive Claims Representative to join our team at Percepta. As a key member of our contact center, you will be responsible for providing exceptional customer service and resolving claims related to extended service contracts.
Key Responsibilities- Analyze repair shop claim information to determine contract coverage and provide authorization in an efficient and professional manner.
- Utilize web-based technical service information to complete the claim adjudication process and ensure accurate and timely resolution.
- Communicate effectively with customers, repair facilities, and internal stakeholders to resolve claims and provide excellent customer service.
- Identify and escalate potential issues or concerns to ensure timely resolution and maintain high levels of customer satisfaction.
- Meet or exceed performance metrics and contribute to a positive and productive team environment.
- High School Diploma or equivalent.
- Minimum 2-3 years of customer service experience.
- Minimum 1-year recent experience as an automotive technician in a powertrain or body/chassis/electrical diagnostic and repair role or equivalent training.
Percepta is a global contact center organization that delivers exceptional customer experiences to our clients. We are committed to creating a culture of service, teamwork, respect, and proactive problem-solving. Our team members enjoy a supportive and inclusive work environment, opportunities for career growth, and competitive compensation and benefits.
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Automotive Claims Representative
2 weeks ago
Melbourne, Florida, United States Percepta Full timeAbout the RoleWe are seeking a highly skilled Automotive Claims Representative to join our team at Percepta. As a key member of our contact center, you will be responsible for delivering exceptional customer service and resolving claims in a timely and professional manner.Key ResponsibilitiesAnalyze repair shop claim information to determine contract...
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Automotive Claims Representative
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Melbourne, Florida, United States Percepta Full timeAbout the RoleWe are seeking a highly skilled Automotive Claims Representative to join our team at Percepta. As a key member of our contact center, you will play a critical role in delivering exceptional customer experiences and ensuring the smooth operation of our extended service contract programs.Key ResponsibilitiesAnalyze repair shop claim information...
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