Automotive Claims Representative

1 day ago


Melbourne, Florida, United States Percepta Full time
About the Role

We are seeking a highly skilled Automotive Claims Representative to join our team at Percepta. As a key member of our contact center, you will be responsible for providing exceptional customer service and resolving claims related to extended service contracts.

Key Responsibilities
  • Analyze repair shop claim information to determine contract coverage and provide authorization in an efficient and professional manner.
  • Utilize web-based technical service information to complete the claim adjudication process and ensure accurate and timely resolution.
  • Communicate effectively with customers, repair facilities, and internal stakeholders to resolve claims and provide excellent customer service.
  • Identify and escalate potential issues or concerns to ensure timely resolution and maintain high levels of customer satisfaction.
  • Meet or exceed performance metrics and contribute to a positive and productive team environment.
Requirements
  • High School Diploma or equivalent.
  • Minimum 2-3 years of customer service experience.
  • Minimum 1-year recent experience as an automotive technician in a powertrain or body/chassis/electrical diagnostic and repair role or equivalent training.
About Percepta

Percepta is a global contact center organization that delivers exceptional customer experiences to our clients. We are committed to creating a culture of service, teamwork, respect, and proactive problem-solving. Our team members enjoy a supportive and inclusive work environment, opportunities for career growth, and competitive compensation and benefits.



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