Customer Service Liaison
1 month ago
About the Role
The Customer Service Representative serves as the primary point of contact between Metalcraft Technologies and our valued customers. As a key member of our Customer Service Team, you will play a critical role in ensuring seamless communication and resolving any issues that may arise.
Key Responsibilities
- Coordinate with customers to understand their needs and provide timely updates on order status and commitments.
- Work closely with Program Managers to ensure accurate reporting and effective communication.
- Utilize our ERP systems to provide clear and concise information to customers.
Requirements
- High school degree or equivalent required; 1-3 years of experience in aerospace and/or manufacturing preferred.
- Excellent verbal and written communication skills, with the ability to negotiate effectively with various stakeholders.
- Strong teamwork and communication skills, with a positive attitude and ability to work under pressure.
- Proficiency in Microsoft Excel and Power BI, with a working knowledge of customer specifications and requirements.
- Strong organizational skills, attention to detail, and ability to meet deadlines.
What We Offer
- Competitive compensation based on experience.
- Medical, dental, and vision insurance plans.
- Employer contribution to HSA.
- 401k with 30% employer match.
- Basic life insurance with voluntary life insurance options.
- Fitness center discount for employees and their families.
Location
Cedar City, Utah
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