Customer Service Liaison

1 month ago


Cedar City, Utah, United States Metalcraft Technologies Full time

About the Role

The Customer Service Representative serves as the primary point of contact between Metalcraft Technologies and our valued customers. As a key member of our Customer Service Team, you will play a critical role in ensuring seamless communication and resolving any issues that may arise.

Key Responsibilities

  • Coordinate with customers to understand their needs and provide timely updates on order status and commitments.
  • Work closely with Program Managers to ensure accurate reporting and effective communication.
  • Utilize our ERP systems to provide clear and concise information to customers.

Requirements

  • High school degree or equivalent required; 1-3 years of experience in aerospace and/or manufacturing preferred.
  • Excellent verbal and written communication skills, with the ability to negotiate effectively with various stakeholders.
  • Strong teamwork and communication skills, with a positive attitude and ability to work under pressure.
  • Proficiency in Microsoft Excel and Power BI, with a working knowledge of customer specifications and requirements.
  • Strong organizational skills, attention to detail, and ability to meet deadlines.

What We Offer

  • Competitive compensation based on experience.
  • Medical, dental, and vision insurance plans.
  • Employer contribution to HSA.
  • 401k with 30% employer match.
  • Basic life insurance with voluntary life insurance options.
  • Fitness center discount for employees and their families.

Location

Cedar City, Utah



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