Shuttle Driver/Bellman

We are seeking a highly skilled and courteous Shuttle Driver/Bellman to join our team at Westin Washington Dulles Airport. As a Shuttle Driver/Bellman, you will be responsible for providing exceptional guest service, transporting guests to and from the airport, and ensuring a seamless experience for our valued customers.

• Transport guests to and from the airport in a safe and timely manner
• Load and unload guest luggage and other belongings from vehicles
• Escort guests to and from guest rooms, bell closet, and other hotel areas
• Provide accurate information on hotel facilities, local attractions, and transportation arrangements
• Maintain effective communication with bell staff and hotel departments
• Adhere to special guest needs, large group arrivals, VIP requests, and special transportation needs
• Perform bell staff duties, including loading and unloading luggage, transporting luggage to and from guest rooms, and demonstrating features of guest rooms
• Organize and store luggage in designated areas
• Transport guests to and from designated locations using official hotel vehicles
• Operate hotel vehicles in a safe manner and in accordance with established laws
• Properly maintain and clean hotel vehicles
• Ensure timely delivery of guest luggage, packages, gifts, messages, facsimiles, newspapers, etc.
• Follow security procedures on handling guest room keys and protecting guest-related information
• Listen to and promptly act to correct guest problems and complaints
• Clean and organize hotel front entrance, bell stand area, and bell closet

• High school diploma or general education degree or equivalent combination of education and experience required
• Valid state driver's license, CDL preferred
• Ability to communicate effectively verbally and in writing in English
• Ability to deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy
• Ability to read English language to ascertain information from luggage tags, claim checks, and to identify specific airline/customer pickup and drop-off points and street signs

Competitive pay per hour plus tips

Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.