Quality Assurance Manager

3 days ago


Lebanon, Pennsylvania, United States StarrTrax Full time
Job Title: Quality Assurance Manager

At StarrTrax, we are seeking a highly skilled Quality Assurance Manager to lead our Technical Customer Support Team. As a key member of our organization, you will be responsible for driving customer-related projects, expediting workflows, and ensuring adherence to cGMP processes.

Key Responsibilities:
  • Lead and manage the Technical Customer Support Team to drive customer-related projects and ensure adherence to cGMP processes.
  • Develop and implement short- and long-term strategies to achieve department deliverables and site objectives.
  • Cultivate employee talent through training and coaching measures, while also conducting employee performance reviews.
  • Identify, evaluate, and execute opportunities to enhance technical customer support.
  • Manage the process for developing product specifications and quality attributes.
  • Coordinate and support ISO certification and customer compliance audits.
Requirements:
  • Bachelor's Degree in Engineering, Business Administration, or other related field.
  • Experience (5+ years) in a leadership role with a strong focus on customer support.
  • Proven knowledge of cGMP and ISO Standards (ISO 9001, 14001, 15378).
  • Proven knowledge/usage of MS Office applications, SAP, and Locus Notes.
  • Experience in the pharmaceutical industry.
  • Demonstrated communication skills (written/oral) including the ability to read/speak English.
  • Ability and willingness to work in a fast-paced, matrix-structured organization.


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