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**Lead Server Manager**, **Restaurant Operations Manager**, **Team Lead**
2 months ago
**Job Summary**
We are seeking a highly skilled and experienced **Lead Server Manager** to join our team at Twin Peaks. As a key member of our management team, you will be responsible for directing the work of other store employees to create and maintain a profitable store environment that provides best-in-class service, hospitality, and food and beverage to every guest.
**Key Responsibilities**
• Effectively teach, motivate, and coach all team members, including the kitchen crew and Twin Peaks Girls, to ensure exceptional customer service and a positive dining experience.
• Proactively recruit and cast Twin Peaks Girls who meet or exceed Twin Peaks costume standards, adhering to proper audition and casting guidelines.
• Ensure that Steps of Service are followed at all times and motivate staff to provide P.E.A.K.S. service to every table.
• Hold kitchen staff accountable to standards, safety, and sanitation guidelines, maintaining a clean and organized kitchen environment.
• Responsibly handle cash, including assigning drawers, computing employee checkouts, and bank deposits, ensuring accurate and timely financial transactions.
• Address issues of alleged discrimination or harassment in accordance with policy, contacting the General Manager immediately and the Twin Peaks Corporate Office if necessary.
• Maintain an atmosphere free of intimidation, discrimination, harassment, poor attitude, or poor work performance, promoting a positive and inclusive work environment.
• Drive sales by working with other Managers, Twin Peaks Girls, and team members to execute excellent operations and local store marketing efforts.
• Effectively coach and counsel team members, holding them accountable to standards and being willing to correct standards that are not met in any area of Twin Peaks.
• Maintain organized and updated training schedules, programs, and materials for new employees, ensuring a smooth onboarding process.
• Effectively execute training and development programs, enhancing the skills and knowledge of team members.
• Practice sound inventory control, managing stock levels and minimizing waste to optimize profitability.
• Dress and act professionally each day, setting a good example for all employees and promoting a positive brand image.
• Uphold standards of cleanliness per Health Code and periodic Quality Assurance Checks, ensuring a clean and safe environment for guests and team members.
• Ensure that alcohol is always served responsibly and in accordance with the law, promoting a safe and responsible drinking environment.
**Requirements**
• Must have leadership experience in high-volume restaurants and/or bars.
• Ability to effectively communicate in the English language, with Spanish and/or Creole communication skills being extremely helpful.
• Ability to apply common sense and understanding to carry out simple one or two-step instructions, deal with standardized situations, and mathematically compute proper change and accurately settle checks.
• Must attend orientation and agree to policies and procedures as outlined, attend and successfully complete the Twin Peaks Manager training program prior to working a shift without supervision, and successfully attend and complete any and all other required training in compliance with local and state regulations.
**Physical Demands**
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this role, the Twin Peaks Manager is regularly required to stand for up to 10 hours, walk, use hands and fingers to handle, feel, or carry objects, product, or controls, and talk or hear. The Twin Peaks Manager frequently is required to reach with hands and arms. The Twin Peaks Manager is occasionally required to sit. The Twin Peaks Manager must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this role include close vision, peripheral vision, depth perception, and the ability to adjust focus.
**Work Environment**
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this role, the Twin Peaks Manager is regularly exposed to fumes or airborne particles from the kitchen. The Twin Peaks Manager is also occasionally exposed to wet and/or humid conditions, when in the dish area or walk-in cooler, and sometimes uses toxic or caustic chemicals when cleaning. The noise level at Twin Peaks is usually loud. Many Twin Peaks restaurants have smoking sections for their guests, and Twin Peaks General Managers may be exposed to cigarette or cigar smoke in this area.
