Technology Implementation Specialist

1 day ago

Salem, Oregon, United States Humana Full time
About the Role

We are seeking a highly skilled Technology Implementation Professional to join our team at Humana. As a key member of our organization, you will play a critical role in delivering new technological solutions to meet business needs within a specified scope while aligned to enterprise objectives.

Key Responsibilities
  • Gather and document business system and functional requirements
  • Influence system design to optimize support and ensure solutions meet business objectives and requirements
  • Complete and/or coordinate implementation of design and requirements, testing, operational readiness, and transition to the appropriate production support team
  • Lead projects related to retail store changes (opening, closing, relocations, consolidations) and lead other projects that are diverse in scope
  • Enhance existing store change workstream - embrace finding efficiencies, transparency, communication, virtual engagement, process improvement
  • Drive project(s) end to end, including utilization of virtual tools (Lucid, MS Teams, Group Chats, Automation) between meetings
  • Actively collaborate in an online environment and engage business partners towards the completion of key milestones, tasks, etc.
  • Facilitate meetings with all business partners to discuss and document business needs
  • Coordinate across teams on milestones and implementation of project deliverables
  • Communicate with business team to align leadership level updates
  • Assist the product team with agile strategy, process flow, and prioritization of new projects
  • Align with IT and other resources - drive successful partnerships, transparent project/task management
Requirements
  • Bachelor's Degree in Product Management, Project Management, Business, Computer Science, Information Technology, Health Information Systems or a related technical field or equivalent work experience
  • 5 years or more of experience in technology implementations and/or product/project management
  • Knowledge of Systems Development Life Cycle, Waterfall, and Agile Development Methodologies
  • Experience problem solving and consultation within complex environments
  • Ability to facilitate cross-functional teams' efforts in a virtual environment
  • Ability to work independently and efficiently to manage multiple completing projects and initiates
  • Willingness to learn new tools and align to business partners via MS Teams or other virtual methods
  • Adaptable to change - drive innovation, process improvement, continuous improvement, utilization of virtual tools that drive efficiency
  • Highly organized - ability to keep track of multiple tasks, next steps, files, etc.
  • Ability to work through conflict - provide clear and transparent project action items, accountability, and professional tact to achieve business objectives
  • Desire to learn pharmacy systems/process and make recommendations for efficiencies
Preferred Qualifications
  • Experience with Lucid, SharePoint, MS Teams, Automation, Power BI, Power Automate, MS Forms, MS Planner, MS Project
  • Experience with retail pharmacies
  • Experience driving both technical and non-technical projects
  • Experience with product and project management organizations
About Humana

Humana is an organization with careers that change lives-including yours. As an innovator in the fast-paced industry of healthcare, we offer our associates careers that challenge, support and inspire them to use their passion for helping others and to lead their best lives.

We proudly employ more than 30,000 clinicians who are committed to putting health first - for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status.

It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements.

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